Packlink/EVRi parcel delivered with its contents stolen

[dx100uk]

they rarely do.

yes sure evri/EVRi as everyone else has too.

 

dx

 

 

dx

 

[BankFodder]

You really expect somebody is going to exercise. Some good will? Bless.

[balmeetk1]

I think I should wait maybe a week and then begin to take legal action against EVRi, might get them moving and to push my case to higher departments.

[BankFodder]

Your decision. Your case to win and it's your case to lose

[balmeetk1]

What do you suggest?

[dx100uk]

Id send EVRi your letter of claim now.

 

[balmeetk1]

Okay, I will draft it and then send it tomorrow. Do you know which email I should send it to?

 

Also, should I CC packlink into it?

[BankFodder]

If you are going to draft a letter of claim, I suggest that you post it here first before you send it.

You can certainly copy in packlink if you want

[balmeetk1]

Alright I will make sure to send you the draft before sending, please give me a few days. Thank you.

[dx100uk]

no you simply copy its text to a msg box here.

 

dx

 

[balmeetk1]

Okay, I will do soon.

[balmeetk1]

Just got a response from Packlink saying the following:

 

I hope this email finds you well.   We regret to inform you that your carrier is denying your case.   In order to support your claim and be able to provide more evidences to your carrier please send the DORAE document to your recipient and send it back to us.   Please note the Denial Of Receipt as Expected it must be signed by hand or e-sign by your recipient.   Please find the DORAE template letter attached to this e-mail.   Thank you for your co-operation.   Best regards,     I am also going to draft my Letter of Claim now and get ready to send it to EVRi as I don't see this case going very far without legal action.

[BankFodder]

So they want a denial of receipt form signed .

This is a new device that they have introduced to add to the difficulties of making a claim .

 

Not unreasonable to require evidence that the item was not received.

 

But I gather that you have already received confirmation from eBay that the parcel had been tampered with and the items were not inside .

Is this correct?

 

 

 

[balmeetk1]

Yes, it is correct that I already have in writing that the parcel was tampered with and the items were not inside.

I contacted eBay again and they said they would get back to me in a few working days with a signed DORAE.

 

 

[BankFodder]

don't bother about the denial of receipt form. You don't need it .  you have written evidence from eBay and that's quite enough.

Don't start playing EVRi game . stand up to them .

Prepare a letter and post it here so we can have a look .

You can start off in the letter by telling them that you don't intend to provide them with the denial of receipt   form.

tell them that you have written confirmation from eBay that the the parcel arrived tampered with and the shoes weren't  inside and if that isn't good enough for them , then it will certainly be good enough for the   court.

 

 

 

[balmeetk1]

I received the DORAE from eBay and just sent it off to Packlink, I am now going to begin to write my Letter of Claim. 

 

I will send it here once done before sending it off to Evri.

Edited April 12, 2022 by balmeetk1

[balmeetk1]

Here is my draft, do you think it is fine to send off?

 

Dear Martijn and Evri, 

 

Reference number #H0067AXXXX – Letter of Claim

 

Thank you for your email dated 12/04/2022.

 

I write in relation to the above case reference. As previously explained, I dropped off a parcel at XXX on 04/04/2022 at 08:21am. The parcel contained Nike Dunk Low Championship Court Purple worth £145.00. It was delivered to the eBay Authentication Centre at Hawker's Yard 21A Stonefield Way, Ruislip, HA4 0BH on 06/04/2022 at 13:37pm. On 07/04/2022 at approximately 18:00pm, the eBay app stated that 'Your item didn't match its description and is being returned to you. The buyer will receive a refund.' I immediately contacted eBay by phone and I spoke with customer services. I was informed that when eBay authentication Centre received the package, it was tampered with and the package only contained the Nike shoe box with the shoe packaging.

 

Through your negligent handling of delivery, the parcel arrived to its destination missing its contents i.e. the trainers. It is clear that the parcel has been tampered from the evidence provided, with the trainers being stolen from its packaging whilst being delivered to eBay. You have declined to reimburse me for the value of the stolen item. Under the Contracts (Right of Third Parties) Act 1999 and Consumers Rights Act 2015, I am writing to claim full compensation directly from Evri for my stolen parcel with a total value sale of £145.00 plus delivery costs of £2.64 totaling in £147.64. 

 

If I do not have reimbursement in full within 14 days then I shall begin a claim in the County Court to recover all my money plus the court fees and without any further notice.

 

Yours sincerely,

XXX

 

[BankFodder]

If you contracted with EVRi directly, then I'm not too sure why you are relying on the rights of third parties act

[balmeetk1]

I contracted with Packlink hence why I mentioned them earlier regarding the DORAE.

 

 

[BankFodder]

Ok, sorry. I had become confused

 

It's a bit wordy but it will be fine

 

 

Please make sure that you understand these steps involved in taking a small claim in the county court.

 

Start preparing your claim form so that you are ready to send it off on day 15

 

 

 

 

 

 

[balmeetk1]

Alright, thank you. I will keep you updated.

 

[balmeetk1]

Just got the final reply from Evri before sending off my letter of claim. 
 

They said the following:

 

Good morning,

 

Thank you for getting in touch with us regarding parcel H006XXX.

 

I am sorry, as my colleague Gavin advised as your contract is held with Packlink as this is who you paid for the delivery you will be required to process a claim with them.  Packlink will in turn contact Evri to process a claim with us.

 

Should you wish to escalate this matter via alternative source such you can do so at your own discretion. The Courts can liaise with the dedicated team at Evri who handle any queries the Courts raise.

If you need anything in the future, please contact your Evri Customer Service Team and we’ll be happy to help.

 

I look forward to your reply.

 

Kind regards

 

I now sent of my letter of claim and will be waiting to hear back from them.

 

 

[balmeetk1]

I will also keep contact with Packlink to see if they are able to reimburse me without me having to take legal action on Evri.

At this stage I think I will have to make a claim.

 

[balmeetk1]

Hey, I still haven't received a response and it has been 3 days.

 

Do you think it may be due to Good Friday and the weekend and Bank Holiday coming up or are they just thinking about it?

 

But i just

Got an update from EVRi,

 

'Good Afternoon,

 

Thank you for contacting our CEO, Martijn De Lange. My name is Emma and Martijn has personally asked me to investigate this matter on his behalf.

 

I am very sorry that your parcel was deemed lost, please contact Packlink for further assistance.

 

If you wish to discuss this complaint please provide your contact number ,so I can call you and try and resolve this matter.'

 

I've provided them with my contact number and I will wait for a call back. I think I will have to submit my claim in 11 days.

 

 

 

[balmeetk1]

I received a call from Evri earlier today and they agreed to reimburse me.

 

The lady on the phone was really kind and understood my situation, whilst her colleagues were careless.

 

This is amazing news.

 

I would like to thank you for your support.

 

@BankFodder

@dx100uk