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Hermes damaged my parcel

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Hi all!

Ive spent the morning reading through some threads this morning who seem to have experiences similar to mine relating to the dread ‘H’ word postal company that have recently rebranded to ‘EVRi


I sent a parcel (insured may I add) at a value of £130 in December 2021, the parcel was delivered but in a totally destroyed state meaning the item inside was completely destroyed. I instantly contacted what was Hermes and filed a incident claim and was told that it would be reviewed in a 28 days timeframe (HAHA)


Contacted again in February as still

no contact (shock horror) and was apologised to profusely and guaranteed that it would be accessed and sorted within 14 days.




Tried to contact them over the weekend and it is impossible to contact them using their dreadful online robot or through the telephone as my tracking number is now unrecognisable and I cannot speak to a human no matter how hard I try.


Im starting to think that legal action is my only option, can anybody give any advice on what my next step should be? Im tearing my hair out



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waste of time trying to talk to them.

doesn't help you and doesnt give you a papertrail.


type hermes in our search

read a good few 10's of threads


then you'll get the idea


complaint letter

letter of claim

court claim.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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What was the contents of the parcel?

When you say the parcel was destroyed – do you mean simply the contents always the packaging destroyed as well? Do you have a photograph?

My site team colleague has advise you to begin with a complaint letter but I have to say that it's always a waste of time. Hermes never pay any attention and they fob people off.
You already complain to them and been declined so personally I think that you should go directly to a letter of claim.

As you been advised above, read around the stories on this sub- forum so that you understand all the principles and then come back here.

However, we do need to know what was inside the package

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  • BankFodder changed the title to Hermes damaged my parcel

Thanks for replying so quickly! 

It was a engineering table (a type of swivelling plate on top connected to a base - difficult to describe but hopefully you get the picture). About 12”x12” 


I have no idea how Hermes managed to break it, number one it was shrink wrapped, heavily bubble wrapped and then packaged box within box so honestly they must have been kicking it about or something 😂


I did contact Citizens Advice who were trying to help by recommending a letter but I did think if they won’t reply to an email, they aren’t going to reply to a letter - do you think it is worth sending one (just to say we sent one?) as annoying and time waste as it is.


Thankyou, me and OH will look through a bit more tonight. 

really appreciate it, thank you 

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No, I don't think it's worth sending a letter .

Also, I don't really think it's worth continuing with citizens advice, but if that's what you want to do then stick with them .


Don't start taking advice from two sources. It only results in completing advice and conflicting approaches .


Also, what we do here is completely free and we don't get paid and we don't have the resources to support you if you are receiving support elsewhere .


You can certainly read around the stories on the sub forum.


You will find that we never ever lose

 when we help people get reimbursement from Hermes.






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