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    • Thanks homer67  but I don’t get what you see - from the side view with the concrete post in front view, (that’s our side) and I don’t see the pipe going over the left side of the post    thanks     
    • Savvy Britons will be looking at ways to negate the cost of living crunch - and one way is to take advantage of bribes on offer to switch current account.View the full article
    • Good luck on the day. VCS rarely win these cases for a variety of reasons. Please post up there Witness Statement when you get it plus start one of your own.  Do not send yours off until you have seen theirs and we have added our comments to give you the best chance of winning.
    • Just received a hearing date for this, it's 21/03/22 which means my witness statement needs to be in before 7th March - is that right?    When do VCS have to pay the court fee by?
    • Hi all,   Yet another lost parcel claim from Hermes. Would be grateful for comments!   Here are the high level details:   Date Sent: 11 Jan 21 what was the item:  Razerblade Laptop 2018 (my personal laptop) what was its value: £1,000 (based on depreciation estimates of the full value paid = 1,900, the fact is was upgraded with a new battery and hard drive) was the item properly declared: Yes was the value properly declared: Yes did you take out the so-called insurance: No did you book this with HERMES directly: Yes Was the parcel simply lost? Or is it damaged and then destroyed? Or is it simply damage?: Lost at the Hermes depot   The post code was initially incorrect so the Hermes courier rightly returned the parcel to the depot giving the inconsistency with the address/postcode (this was confirmed by customer services based on the tracking data). After providing customer services with the correct post code, the tracking status did not move. Loads of customer service calls and emails + a search of the depot, it was concluded that the parcel was lost.   I received the expected email saying I would not be able to claim based on the laptop being on the excluded list.  I understand from reading existing posts that my next step is to send a letter of claim before preparing the particulars of claim to the county court.   I drafted the letter below - is this ok?   Dear Hermes Parcelnet Limited, On 11/01/22 I paid £8.98 for you to deliver a parcel (Parcel ID: xxxxx). On 13/01/22, I was notified there was a delay with the delivery of the Hermes parcel and that I would be updated when my parcel would be sent out for delivery. On 18/01/2022, I contacted customer services. It was concluded that there was an error with the post code and that the Hermes courier returned the parcel to the depot on 13/01/2022 given the inconsistency with the address and the post code. Customer services confirmed the parcel was in the depot and I updated customer services with the correct postcode for the parcel to be sent. After numerous calls, emails and further investigation (including a search of the depot), on the 26/01/2022, it was concluded that the parcel was lost.   I received a Support Incident Update stating that I would be unable to claim based on the lost item being on the exclusion list (laptop). I do not find this outcome to be satisfactory. The item was properly declared to you and you were aware from the outset that it was a laptop.  It is highly likely that the laptop has been stolen by somebody employed by you given it's last known location was at your depot. The insurance that you offer against your company’s negligence and failure to deliver the service under contract is an unfair term under the Consumer Rights Act 2015 and therefore unenforceable. I am once again requesting a full refund of the item’s market value (£1,000), as well as the delivery fee (£8.98) which is total sum of £1,008.98. If I do not receive a satisfactory response from you within 14 days from the date of this letter, I will issue legal proceedings against you in the county court without any further notice.   Yours Sincerely,
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Maranatha -v- Alliance & Leicester


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Hi Guys

 

I've been sitting on my backside for too long.

 

I've devoured the FAQ's and am clear as to the procedure.

 

I moved away from A+L about two years ago so I've only got 4 years.

(Having said this, I believe that someone said that if they deliberately withhold information as to the ACTUAL cost to them, then you might get more than six years but I could nbe wrong)

 

I sent a Special Delivery Letter requesting my statements to

"The Data Controller" at Carlton Park on 16th November.

 

No acknowledgement but Royal Mail reports delivery OK and I have a signature.

 

Telephoned them yesterday and spoke to a Mr Acharya on 0116 201 1000.

He is the Data Protection Officer. He explained that he would have sent the Subject Access Request (SAR) directly on to Bootle when it gets handled.

 

He then telephoned Bootle and then came back to me and confirmed that they had received it and were working on it. They received it on the 21st and would have 40 days from then.

 

I responded by saying that I had delivered the SAR to A+L's legal address for service of all papers therefore the 40 days starts from the 17th (date of delivery)

 

He accepted that and of course we now wait. Pleasant enough conversation.

 

Questions.

 

(1) Do you think that further correspondence such as LBA's etc should be sent to Customer Service Centre in Bootle or do I continue to send them to A+L's Registered Legal Address in Carlton Park Leicester?

 

(2) After last mights BBC program do you think that they might use the term 'service charge' rather than penalty?

 

regards

maranatha

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1) Do you think that further correspondence such as LBA's etc should be sent to Customer Service Centre in Bootle or do I continue to send them to A+L's Registered Legal Address in Carlton Park Leicester?

 

(2) After last mights BBC program do you think that they might use the term 'service charge' rather than penalty?

 

 

1. Yes.

2. No.

 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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