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    • I'm still pondering/ trying to find docs re the above issue. Moving on - same saga; different issue I'm trying to understand what I can do: The lender/ mortgagee-in-possession has a claim v me for alleged debt. But the debt has only been incurred due to them failing to sell property in >5y. I'm fighting them on this.   I've been trying to get an order for sale for 2y.  I got it legally added into my counterclaim - but that will only be dealt with at trial.  This is really frustrating. The otherside's lawyers made an application to adjourn trial for a few more months - allegedly wanting to try sort some kind of settlement with me and to use the stay to sell.  At the hearing I asked Judge to expedite the order for sale. I pointed out they need a court-imposed deadline or this adjournment is just another time wasting tactic (with interest still accruing) as they have no buyer.  But the judge said he could legally only deal with the order at trial. The otherside don't want to be forced to sell the property.. Disclosure has presented so many emails which prove they want to keep it. I raised some points with the judge including misconduct of the receiver. The judge suggested I may have a separate claim against the receiver?   On this point - earlier paid-for lawyers said my counterclaim should be directed at the lender for interference with the receiver and the lender should be held responsible for the receiver's actions/ inactions.   I don't clearly understand that, but their legal advice was something to do with the role a receiver has acting as an agent for a borrower which makes it hard for a borrower to make a claim against a receiver ???.  However the judge's comment has got me thinking.  He made it clear the current claim is lender v me - it's not receiver v me.  Yet it is the receiver who is appointed to sell the property. (The receiver is mentioned/ involved in my counterclaim only from the lender collusion/ interference perspective).  So would I be able to make a separate application for an order for sale against the receiver?  Disclosure shows receiver has constantly rejected offers. He gave a contract to one buyer 4y ago. But colluded with the lender's lawyer to withdraw the contract after 2w to instead give it to the ceo of the lender (his own ltd co) (using same lawyer).  Emails show it was their joint strategy for lender/ ceo to keep the property.  The receiver didn't put the ceo under any pressure to exchange quickly.  After 1 month they all colluded again to follow a very destructive path - to gut the property.  My account was apparently switched into a "different fund" to "enable them to do works" (probably something to do with the ceo as he switched his ltd co accountant to in-house).   Interestingly the receiver told lender not to incur significant works costs and to hold interest.  The costs were huge (added to my account) and interest was not held.   The receiver rejected a good offer put forward by me 1.5y ago.  And he rejected a high offer 1y ago - to the dismay of the agent.  Would reasons like this be good enough to make a separate application to the court against the receiver for an order for sale ??  Or due to the main proceedings and/or the weird relationship a borrower has with a receiver I cannot ?
    • so a new powerless B2B debt DCA set up less than a month ago with a 99% success rate... operating on a NWNF basis , but charging £30 to set up your use of them. that's gonna last 5mins.... = SPAMMERS AND SCAMMERS. a DCA is NOT a BAILIFF and have  ZERO legal powers on ANY debt - no matter WHAT its type. dx      
    • Migrants are caught in China's manufacturing battles with the West, as Beijing tries to save its economy.View the full article
    • You could send an SAR to DCbl on the pretext that you are going for a breach of your GDPR . They should then send the purported letter of discontinuance which may show why it ended up in Gloucester and see if you can get your  costs back on the day. It obviously won't be much but  at least perhaps a small recompense for your wasted day. Not exactly wasted since you had a great win  albeit much sweeter if you had beat them in Court. But a win is a win so well done. We will miss you as it has been almost two years since you first started out on this mission. { I would n't be surprised if the wrong Court was down to DCBL}. I see you said "till the next time" but I am guessing you will be avoiding private patrolled car parks for a while.🙂
    • It is extremely disappointing that you haven't told us anything about the result of the hearing. You came here at the very last minute and the regulars - all unpaid volunteers - sweated blood trying to get an acceptable Witness Statement prepared in an extremely short time. The least you could have done is tell us how the hearing went, information invaluable for future users. Evidently not.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Hermes suck


Ryles
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Hi folks

I’ve had a problem with Hermes recently, like so many others from what I read on this forum and I’d like your opinion on how to proceed.

 

The short version is:

 

I purchased a Hi-Fi from Amazon worth £378…it didn’t work so tried to send it back.

 

Hermes lost it. 

 

I have paid for the insurance, but it only covers me up to £300. 

 

I made a claim over 28 days ago, but Hermes have decided to try and ignore me.

 

Today I rang them threatening legal action.

 

They are now suddenly very interested in finding my lost parcel, however the item no longer has any value as the seller will no longer consider a refund as the refund window has now closed.

 

My question is this: do I bother mentioning this in my initial letter of intent, will it harm my case declaring the item no longer has any value due to the delay?

 

Appreciate any feedback

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complaint letter

letter of claim

court claim

 

100's of hermes threads here identical to yours

 

never use the phone nor chat writing only

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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No problem about suing Hermes here – but if you know the seller, then why don't you see the seller? They have a responsibility to have the item delivered to you. It's part of the contract of sale.

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just to clarify the HiFI had already been delivered to me (the buyer) and I was attempting to return to the seller for a refund (because it never worked).

 

The window for return has closed now. 

 

I'm worried Hermes will now find the parcel but technically it no longer has any value.

 

Think i can still take them to court even they don't guarantee a time frame for delivery? 

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Was the seller a commercial seller?

I don't understand what you mean by "the window".

Why don't you give us some dates so that we get a perspective of the time friends here.

And also, who is it who organised the return label et cetera

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it was a brand new item purchased through Amazon using a third party market place seller.

I ordered it on 21 November 2021and got delivered by DPD the next day...it stopped working a few weeks later

the return window closed on 1st Feb 2022. 

Its usually just 30 days but Amazon was offering an extended window for the festive season i presume.

 

as far as timeline for what happened with hermes is concerned: 

 

 

11th January 2022 – carriage purchased along with full £300 insurance

12th January 2022 – parcel collected by local courier

16th January 2022 – delivery attempted and failed as business was closed

(No further attempts to deliver or update provided since 18th January)

20th January 2022 – contacted Hermes support to check status

21st January 2022 – contacted Hermes support to chase status and request support - none offered

24th January 2022 – contacted Hermes support to chase status and request further support - none offered

26th January 2022 – contacted Hermes support to clarify status and advised parcel lost and to make claim

26th January 2022 – claim form submitted and advised response due within 28 days – never heard back

28th February 2022 - contacted Hermes support to chase claim status – unsatisfactory response given

 

 

Edited by Ryles
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You haven't addressed the question as to how the return was arranged

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oh I had to pay to return it myself, the seller did not offer a return service (it's a large item). 

I chose Hermes because of the cost, it was £50+ with DPD with insurance, Hermes was £21 but at least i did pay fore the max insurance. 

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Do you have any evidence that it was defective?

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Well there's some lessons.
If this kind of thing never happens again, first of all understand that it is the duty of the seller to organise the return. By organising yourself you have sacrificed a lot of rights.
Secondly, you should go to some lengths to make sure that you have evidence of the failure of the item.

On the basis of what you have told us, and the fact that you haven't taken any precautions to protect yourself then yes, you will have to sue Hermes.

As suggested by my site team colleague above, read up the Hermes stories on this sub- forum.

Make a complaint – give them about 10 days to decline or to ignore you and then we will help you issue a letter of claim.

Do the reading

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You're quite wrong. If they find the parcel and it is defective then your case is against the dealer. The dealer is liable and continues to be liable for up to 6 years from the date of the breach of contract.

I'm not sure where you are getting your information from. Not from here I hope

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I'm thinking it will be easier to go after Hermes and prove to the court the seller will not accept a return due to time scale than it will be to prove that an item that has been sitting in a warehouse for 2 months wasn't working when I received it.    Anyway let's see if they manage to find it...

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