EDF Energy Bill

[JoshD92]

Hi all,

My energy company went bust a while back and I’ve been transferred over to EDF. 

 

I rang EDF last week to query why I was in debit to them and they responded saying that I was only paying £80 an month and was going through, on average, about £180 worth of energy every month for the last 3 months. 
 

Now I have a smart meter and I monitor our energy consumption. I’ve never once seen us exceed £30 pound a week so decided to check our historical data.

 

According to my smart meter we have spent £312 over the last 3 months. A far cry from the £550 that EDF told me we’d spent. 

 

I don’t really know how to proceed with this now.

Are they lying/made a mistake or has anyone else had experience with something similar?

 

Any suggestions or advice on how to proceed would be appreciated. 
 

thanks again 

 

josh

[dx100uk]

Might be an idea to send them an sar

and to also create a log in for your online portal for your account.

 

dont forget standing charges too.

 

DX