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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Parking Eye ANPR PCN Claimform - Birchanger Services M11


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I ignored all previous correspondence hoping it would go away (I know, I know...) but I'm hoping someone can help. 

 

Please confirm what information I should post and whether I should ask for 28 days (rather than 14) from the date of service to prepare my defence.

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Hello, welcome to CAG.

 

Well, you've got some catching up to do as you know, but you have time. You have 19 days from the date on the claim form to acknowledge service [AoS]. Then another two weeks after that for your defence, but follow the instructions in the sticky link for the AoS.

 

Please let us have the information requested in the forum sticky so we can start advising you. We may need other information later.

 

 

Best, HB

Illegitimi non carborundum

 

 

 

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Thanks for the quick reply!

 

Issued by:  CCBC, Northampton NN1

Claimant: Parking Eye Ltd

Solicitors: Not stated, signed by Jayne Leonard, Claimant's Legal Rep

Date of Issue: 07 Feb 2022

Date for AoS: ???

Date to submit defence: 11/03/22

 

Particulars of Claim

1.Claim for monies outstanding from the Defendant in relation to a Parking Charge (ref XXXXX) issued on 28/09/2021. 

 

2.The signage clearly displayed throughout Welcome Break Birchanger Green-Bishops Stortford, M11 jct 8, Old Dunmow Road, Bishops Stortford, Hertfordshire, CM23 states that this is private land, managed by ParkingEye Ltd, and that it is subject to terms and conditions, including the payment of parking tariffs, by which those who park agreed to be bound (the contract).

 

3.ParkingEye's ANPR system captured vehicle XXXXXXX entering and leaving the site on 23/09/2021, and parking without a valid paid parking ticket, and parking tariffs apply after a free stay period. 

 

4.Pursuant to Sch4 of the Protection of Freedoms Act 2012, notice has been given to the registered keeper, making them liable for the Parking Charge payable upon breach.

 

Amount Claimed: £100

Court Fee: £35

Legal rep costs: £50

Total Amount: £185

 

What next?

Can I now submit the Acknowledgement of Service confirming I intend to defend all the claim, but without actually submitting the defence as yet?

 

Just worried about missing deadlines.

 

Thanks.

 

 

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Sorry Honeybee, you've already told me how to work out the dates, looking at calendar now! So I can definitely put in the AoS without putting in my defence?  If so I will do it tonight.

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pop up on the MCOL website detailed on the claimform

.

register as an individual on the Gov't Gateway Site
Go to HMRC's login page.


Click the GREEN sign in button.
Click “Create sign in details”
Enter your email address where asked.
You will now be emailed a confirmation code. ...


You will now be issued with a User ID for your government gateway account.
 note down your details inc the long gateway number given, you might need it later.
 

then log in to the MCOL Website

.

select respond to a claim and select the start AOS box.

.

then using the details required from the claimform

.

defend all

leave jurisdiction unticked.

click thru to the end

confirm and exit MCOL.

.

get a CPR 31:14 request running to the solicitors

https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim


type your name ONLY


no need to sign anything

.

you DO NOT await the return of paperwork.

you MUST file a defence regardless by day 33 from the date on the claimform.

………….
 

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Once you've done the above could you please answer the following questions and post up any PCN that you have also received. This will help us see how to get you off paying them.

 

What would also help is to see pictures of the signage in the car park if possible.

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Good afternoon!

 

I've put in the AoS and received/saved confirmation from MCOL.

Will do the CPR31:14 next. Thank you DX.

 

looking for info: will complete all the questionnaires asap and post. Might not be able to do until tomorrow though. I haven't got any pictures of the signage, I didn't actually see it.  It's quite a long way from me, will I need to go and take pics for my defence?

 

Thanks again for the help.

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Maybe forget about the signage then. Though it is a shame as sometimes these crooks fall down on their signage which is enough for judges to throw out the case.

But there are other reasons that you can win regardless and among those are the PCNs you receive though PE are usually pretty good on those.

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Good afternoon.

 

PCN dated: 28/09/2021

PCN Reminder: 07/10/2021

NTK dated: 01/11/2021

 

Time in car park: 13 hours 14 minutes

Arrival time: 22/09/2021 21:30:06

Departure time: 23/09/2021

 

I was driving my disabled wife back to London from Suffolk when she was taken ill (she was undergoing hospital treatment at the time) and we needed to stop. 

 

I followed the signs for longer vehicles as our old van doesn't fit in a car bay. 

 

I didn't see any signs or payment machines and parked up with her disabled badge in the window. 

 

It was dark and poorly lit when we arrived and there was only one other vehicle there. I wasn't aware we were supposed to pay. 

 

In the morning in the daylight I didn't see any signs or payment points or obviously I would have paid whatever small charge it was. 

 

Any help much appreciated.

Edited by dx100uk
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This wasn't a windscreen ticket was it?

 

The PCN or ntk has two pictures of entry and exit? With times? Or is it pictures taken by a parking warden?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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All docs in/out to one mass pdf please.

 

Then they are stuffed, the ntk is outside of 14days 

 

Dx

 

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to Parking Eye ANPR PCN Claimform - Birchanger Services M11
9 hours ago, dx100uk said:

Then they are stuffed, the ntk is outside of 14days

It was sent after five days, the OP has got the terminology mixed up.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

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Yes, loads.

 

I know this is a service station, so you can't really go back, but it's possible to look at these places with Google Maps.  See if you can get screenshots of the signage, or lack of.  You mention you saw no signs.

 

Even if there were signs, if they weren't illuminated then they might as well not have been there in the dark.

 

Plus see what the signs say about payment.  A lot of the time the daft gets say you have to pay in a shop for example which is closed, anything to make it as difficult as possible to pay so they can issue their invoices. 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

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PE are usually pretty good with getting their PCNs PoFA compliant.

 

The bottom of the first PCN [that's the one dated 28/10/22 .

 

The Reminder is a bit strange as it appears to be issued 7/10/22 not 7/11/22 though I see you have posted it as November.

 

The NTK dated 28/10/22 has had the bottom part of it missed off and the back of the PCN has not been included.

 

Part of the missing bit is sometimes when the parking crooks fail so it could be a help if you  would post it up for us please.

Edited by dx100uk
added A few blank lines only..dx
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Thanks FTMDave

 

have had great success on Google, got pics showing every sign on the way in, only one mentions pay parking and got a great pic showing it is unlit and how far apart the street lights are.

 

Also got pic of the view from parking space showing very poor lighting, no signage and no pay machines.

 

Shall I post these up?

Obviously they are in daylight and I arrived in the dark.

 

lookingfor info I'm scanning the back of the docs and will post shortly.

 

The three documents I have posted are dated:

 

Parking Charge Notice : Date of Event: 23/09/2021 - Date issued 28/09/2021 - Date: 28/09/2021

 

Parking Charge Notice Reminder: Date of Event:23/09/2021 - Date Issued: 28/09/2021 - Date: 07/10/2021

 

Letter which I thought  was NTK - Dated 01 November 2021

 

Not great at the scanning but this starts

:"We are writing to inform you that the requirements of Schedule 4 of the Protection of Freedoms Act in respect of keeper liability have now been satisfied and as 29 days have passed from the date notice of the Parking Charge was given, Parkingeye now has the right to recover any unpaid part of the Parking Charge from you, the registered keeper." 

 

On the back page it concludes: "The registered keeper details have been provided by the DVLA as this vehicle was parked in breach of the Terms and Conditions of a private car park ... etc." Is this not a Notice to Keeper?

 

 

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NTK and PCN are alternate names for their original invoice sent on 28/09/2021.

 

Great work with the signs - well done.

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

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Good afternoon. Here is my suggested Defence. Any help much appreciated.

 

[removed - dx] The claim relates to an alleged breach of contract, which is denied. It is further denied that there was any agreement to pay the Claimant a £100 parking charge as the Defendant had no knowledge of such parking charge.

 

Defendant submits that there was inadequate signage to form a contract and attaches 12 photographs showing signage in order from entering the services to the car park.  Photos are taken in daylight, however Defendant arrived in darkness. Only one sign refers to paid parking and is not lit and very easy to miss at night. Photo XX shows how far this sign is from street lighting and its confusing positioning.

 

On arrival at the car parking area there are no barriers or payment machines to show that it is a paid car park. Subsequent telephone enquiries reveal that parking can be paid at W H Smith inside the services, however there is no signage visible in the car park stating this. 

 

The Claimant is put to strict proof that it has sufficient proprietary interest in the land, or that it has the necessary authorisation from the landowner to issue parking charge notices in these circumstances, and to pursue payment in the court in their own name. 

 

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no!!

 

i have removed a very important bit!! dont ever say that!!

 

you do not play any cards 

 

go back to the sticky giving the details of the claim we wanted that you filled out

 

scroll further down.

 

and at 2 you'll see the kind of bland generic defence to file

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you DX. Suggested defence:

 

The Defendant contends that the particulars of claim are vague and generic in nature which fails to comply with CPR 16.4.  The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made.

 

1.  The Defendant is the recorded keeper of [motor vehicle].

 

2.  It is denied that the Defendant entered into a contract with the Claimant.

 

3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim. 

 

4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant.

 

5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 

 

6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.

 

Do I not need to mention the poor signage/lighting and lack of payment machines? 

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