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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Barclays, am I right to do nothing?


Donel261
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3 threads merged.

 

Please keep to one thread per claim, it will make things a lot easier to follow for everyone, including yourself.

It will depend on how busy your court is. Most courts are now chock-a-block with, well... us.

 

Give them a call once things are back to normal after the new year.

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Hi guys,

 

I received this today :eek: from the Court, any ideas of what I should do now? Just submit the standard bundle from the template library with correspondence and details of the charges applied? :|

 

GENERAL FORM OF JUDGEMENT OR ORDER

 

Before district judge Cooke sitting at Birmingham County Court, Civil Justice Centre, The Priory Courts, 33 Bull Street, Birmingham, B4 6DS.

Upon reading the allocation questionnaires.

 

IT IS ORDERED THAT

 

1. This case is allocated to the small claims track and listed for trial at 2pm on XXXX before District Judge Cooke.

 

2. This is one of a number listed on the dame date. Both parties must be ready for trial on that date. Depending on the number of cases proceeding on that date, the Judge will give directions as to the order in which they will be heard, which may involve grouping cases rasing similar issues and/or adjourning some cases to a later date.

 

3. Any party may rely as evidence on a statement of case (if verified by statement of truth). evidence of witnesses will be given in writing only, by way of sworn affidavit or witness statement verified by statement of truth.

 

4. Any witness evidence or documents to be relied on by the claimant must be filed at the court and served on the defendant by 12th March 2007. Any witness evidence or documents to be relied on by the defendent must be filed at court and served on the claimant by 26th March 2007.

 

5. It is not necessary for any party to file or exhibit a copy of the OFT report "calculating fair default charges in credit card contracts" though it mat be referred to in any written evidence.

 

6. Each party must provide its documents and written evidence 9including a copy of any statment of case releied on) in a single bound and paginated bundle clearly marked on the front with the case number and names of the parties.

 

7. No cross examination of withnesses will be permitted, except with permission of the court.

 

8. No evidence is permitted (this does not prevent a suitable witness on behalf of a bank or card provider giving evidence if fact as to the manner in which charges are determined by it).

 

9. The claimant must include in his bundle of documents a full list of charges disputed, specifying the date and amount of each and the reason given for it.

 

10. If any party relies on written submissions or a skeleton arguement, it must be filed at court and served on the other party at least 2 days prior to the hearing.

 

END

Dated 3rd January 2007

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  • 2 weeks later...

I called up Barclays and spoke with Adrian Ruffhead, explained I had a court date in April and he said "Oh I dont deal with it now... you need to call this number XXX" so I called that number and explained the same, she said you need to send me your court bundle....

 

Why are barclays dragging it out so long when they are going to pay up in the end. Going to do the court bundle tomorrow and send it to her.... the saga goes on :rolleyes:

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i think barclays want to see the statements with the charges highlighted so they can confirm it tallies with the schedule you sent to them.

also i think they want to see your bundle to see what sort of ammo you have in case it does go to court.

once they know you mean business they will probably pay up.

i'm just waiting for a court date,good luck with yours.

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I am just in the process of sending them the bundle, do I just send them the normal bundle in templates library with correspondence, statments etc or do I have to put together some response to the defence they submitted as well?

 

Sorry for all the questions this stage of things is all ne wto me.

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  • 4 weeks later...

Any news with your claim to Barclays yet? I ask because I am at Court on 5th March with them. I have submitted my bundle already - about 2 weeks ago and am still waiting to see if they respond with an offer before Court.

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  • 4 weeks later...

Ock well, this has been a long journey with Barclays, but the end is nigh.... today was the deadline for the bundles to be submitted with court/barclays, and 14 days to go to hearing... (fingers crossed)

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I'm sure you'll find a settlement offer turns up pretty soon. Have a read of this - http://www.consumeractiongroup.co.uk/forum/guidance-notes/64911-got-court-date-guide.html, if they don't serve any documents then send a non-compliance letter - could speed things up slightly.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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I submitted my bundles by 12th March 2007 as advised to do so by the court. I have not heard anything from Barclays and the court date is looming. Am I right in thinking that they are supposed to serve there bundle on me and the courts by 12th March 2007?

 

I am confused now guys, any help you can offer would be grately appreciated.

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Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Thanks Gary,

 

I have emailed a copy of that letter to them and also stated a copy is in the post. I have changed the 7 days to 4 days though (hope thats ok), I have stated you were supposed to submit by 12th March 2007, like I did. Its now the 20th March 2007 (8 Days later & still nothing) and we are supposed to be in Court on 2nd April 2007, four days is reasonable for a company of your size, therafter I am informing the Judge of your non-compliance.

 

Thanks again....

 

Oh just one more thing, does anyone know what this means? "Any witness evidence or documents to be relied on by the defendent must be filed at court and served on the claimant by 26th March 2007." I have submitted the bundle by 12th, do they get longer? if so am I over exagerating, its hardly fair if thats the case that they have to give me documents a few days before court date. Oh confused!!

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Panic over friends, had the standard settlement letter today. :D

 

All of you waiting to go to court, you should be hearing from them soon!! ;)

 

Dear Donel261,

 

I refer to the above proceedings.

 

As you will have seen from our defence, we disagree with your legal analysis that the charges levied to your account with Barclays amount to penalty clauses and are unfair. We do however recognise that the sum at issue between us in modest and as such, it is not cost effective for either party to take this matter to trial. Therefore in order to avoid the inevitable time and cost associated with pursuing the claim to trial, we are prepared to settle your claim upon payment of the charges applied to your account, together with statutory interest and costs sucject to the terms set out in this letter.

 

This offer is in full and final settlement of your claim and strictly without admission of liabillity on our part. By accepting the offer you also agree that the existenced and the terms of this offer are confidential between us.

 

If you agree to the terms of this letter please sign the attached and return it to us..... blah blah blah and inform the courts that the claim is cancelled. (I will do once the money clears in my account!!!)

 

Ahhh welll, another one down, time to turn my attention to Barclaycard.

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Well done

23/02/07 Request for payment sent (hand delivered to my local branch)

08/03/07 Standard Letter from Barlclays saying they are looking in to my complaint received

13/03/07 Letter before action sent (hand delivered to my local branch)

27/03/07 Partial offer of £1255 received

29/03/07 MCOL submitted

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