Un-necessary work by Kwik Fit

[Dibdob88]

Hello. I have an old banger but I have had it from new and although the car is 21 years old, it has only done 54,000 miles.

 

It started grinding when turning after I braked to take slow, tight turns, also a knocking at the back. I assumed it was brakes and couldn’t get in anywhere.

 

took the risk of using Kwik Fit. They assured me the brakes were at fault and I needed new everything, plus 2 new rear tyres, cost £850. I said no way, they knocked 10% off and talked me into it by saying it needed to be done etc.

 

I fetched the car the following day and drove out the EXACT same car with the EXACT same grinding and knocking. Brakes are no different. I checked my MOT from the end of November, it said the brake discs on the front were pitted but not seriously weakened. Nothing for rear brakes or tyres mentioned.

 

I have a meeting on Monday with the area manager to sort this out and in the meantime have sorted out the grinding by topping up my very low power steering fluid.

 

I feel that the tyres were not necessary, they said they were replaced as they were 5 years old, and the brakes were not the problem, they did not fix the problems it came in with 

 

I am asking for a refund.

 

Any advice and opinions would be greatly appreciated . 

Edited January 28, 2022 by dx100uk
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[Gilbert Osullivan]

Re the tyres, tyres up to 5 years of age can still be sold and regarded as new. Just checked Kwik Fit website and this is confirmed by themselves. So they're talking nonsense.

 

However, you only really get to have a good look at your tyres once the car is up on the ramp. One time I had to replace 3 tyres in one go at MOT as there were nails and screws in the tyres in areas that couldn't be salvaged, and the fitters showed me, yet I never knew by just visual checking them and driving. But then this is not the reason Kwik Fit gave.

[Dibdob88]

Thank you, funnily enough I have taken a screenshot of their own advice to take with me! They said to me that they always recommend changing tyres over 5 years old, mine were 2016 but I only do 3,000 miles a year on average. Nothing mentioned on my MOT 6 weeks ago that’s what got me thinking, I had to check it when I got home.