Parking Eye- Aldi pcn - ring aldi on 0800 042 0800 and they'll cancel it!!

[clarity99]

I couldn't find this on the site, so please feel free to delete it if it has already been covered. Google wasn't much help at the time.

 

So if you ever find yourself with a Parking Eye charge from an Aldi carpark, don't waste your time appealing. Ring Aldi directly and they'll cancel it on the spot.

 

Even though their website suggest appealing the PCN with parkingEye, simply call Aldi's Car Park Management Department on 0800 042 0800.  They "love to cancel the charge" and didn't want much by way of evidence, simply the name of the store, the time and he registration of the car..

 

Hope this helps someone

 

C

 

 

[FTMDave]

Interesting.  Can you please post up the PCN (redacted of course) that you go cancelled in this way?

[clarity99]

Sorry Dave, I cannot find the original PCN, but here it is cancelled.

 

This was an over stay, double dip as 2 trips made to same store but 90 minutes apart. The cameras only recorded first entry and last exit. Also the terminals in store didn't recognise the license plate, but the PCN that came through clearly showed it front and rear.

 

I appealed this online with Parking Eye as soon as it was received - full on appeal, provided a statement, bank records, copies of the ALDI receipts from the 2 trips made within 2 hours and submitted it all electronically. Part of my defence was the terminals hadn't recognised the plate and their equipment was defective.  Straight after pressing submit, I telephoned ALDI customer services to ask about whether their terminals were working on the day  (as it hadn't recognised the licence plate) and he simply said, "it's no bother, I'll just cancel that if you can give me a moment"... and he did. I logged back in to Parking Eye and it was cancelled. 

 

No messing about- said he usually gets angry calls, lets them get it out, calms down and simply says "we'll cancel it".  It's a shame other landowners don't apply the same common sense approach with legitimate customers....

 

C

 

Aldi Cancelled - 24122021 - redacted.pdf

[FTMDave]

Thanks a lot for this.  It will help other motorists in the future.

[clarity99]

Hope so Dave and especially if Google picks up this thread - I'll keep looking for the original PCN, and post it up if I find it. I could post up my Appeal, but as it wasn't even looked at it probably has no value.

 

C

[brassnecked]

That's brilliant a clued up Manager.

 

Parking Eye would have difficulty with my local Aldi with a claim, the sign at the entrance has fallen off so no signage at the entrance just the ones 8 foot in the air on posts on the car park.

[clarity99]

this was a telephone customer service representative- instead of the usual complaints he gets, he says he really enjoys cancelling PCNs. Made out it was an Aldi policy, so hats off to them.

[brassnecked]

Yes my local store manager told me to go to him if I or others had hassle off PE  don't think they are too happy with PE.

[clarity99]

found it!

PCN Reminder 19122021.pdf

[FTMDave]

Many thanks for this.