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Complete EXPECTED TO BE WITHOUT ANY COOKING FACILITIES ***Resolved***


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Do we gather that the second hub you purchased is working correctly?

In that case the situation is that you bought a hob in September which demonstrated faults and eventually became unusable. You contacted Currys and they fob you off to Candy.
The Candy engineer has now diagnose that there are electrical faults and he has ordered for new circuit boards for it.

What is the value of the hob?

I'm assuming that you are proposing to sue Currys.

Have you sent them a letter of claim? Please could you post it up here.

Have you opened an account with the County Court money claim service and have you started to draft your claim?

Where is the defective hob now? Presumably you are storing it somewhere?

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Another consumer who thinks that by being reasonable and patient with Currys, that Currys will be reasonable with them in return. Bless.

Of course I do hope that you get a resolution this way but in fact we have found over a longer time now that Currys was a dishonest and quibbling little company that takes advantage of its customers innocence to deprive them of their consumer rights.

"In due course" is completely unacceptable but if you go along with that it means that you have handed the reins over to them and allow them to take control.
There is no reason for this matter to take more than a week for them to sort out and so I would suggest that your best course of action send them a letter of claim giving them 14 days or you will sue them in the County Court.
That gives them ample time to sort the matter out and also means that if they eventually come back to you "in due course" refusing to honour their obligations, then you don't have to wait a further 14 days. You can pretty well launch into action immediately.

You said you had all your legal documents ready but I asked you if that meant that you had sent a letter of claim and you haven't replied.

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If you weren't  aware of letters of claim, then I think that you would be well advised to start reading up on this site the steps involved in taking a small claim in the County Court.

It's very straightforward – but it's worth knowing what you are doing in advance so that you are confident.

I think also it will be worth adding a figure for storage. It seems to me that maybe £2.50 per day would be a reasonable figure.

At the very least, adding storage then gives you something to give up if it comes to a negotiation where they feel that they need to save some Face.

Get reading and also start preparing your letter of claim straightaway so that it is ready to send off on Saturday. You can send it by email.

Let us it before you send it.

This is the second time that you have referred to paperwork ready for the County Court. What is it precisely that you have ready?

 

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Please let see the letter of claim before you send it.

Have you registered with the County Court money claim website?

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Also, if this does go onto a claim then it is quite likely to go to mediation first of all.

I suggest that you visit the Hermes sub- forum on this website and read up some of the mediation stories so that you understand what happens there.
However, understand the general steps in taking a small claim in the County Court first and prepare your letter of claim.

You will be seeing your claim online through the money claim website

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Yes, the procedures I'm referring to obviously are in England, Wales. I had appreciated that you were in Northern Ireland .

I'm afraid Northern Ireland procedure is not one of my strong points, although the law is exactly the same .

@Andyorch

 

 

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Excellent result. Very unusual for Currys to step up to the mark like this. 

 

 Maybe it is something that happens in Northern Ireland but much more rarely in England and Wales .

 

Thank you very much indeed for updating us on this.

 

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😀

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  • Andyorch changed the title to EXPECTED TO BE WITHOUT ANY COOKING FACILITIES ***Resolved***
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