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Problems with Amazon deliveries


BarryH2000
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Can anyone please advise if there is a 'higher authority' at Amazon UK?

I have been getting really poor service from Amazon over recent weeks with deliveries either being really late or not arriving at all and yesterday I had a parcel where the contents of the tub inside the outer box had leaked. I have been contacting their customer service and their social media representatives but they are not in the least bit interested and simply keep sending me round in circles. I just wondered if anyone knew of a way of contacting someone who might help?

I use Amazon Prime because for me, it is a convenience. Unfortunately with all the recent problems and messing about, it's now far from that. Any help or advice would be greatly appreciated.

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