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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Nettyg v Hsbc ***WON***


nettyg
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This is my first thread on here although i have been reading as much info as i can before claiming my charges of £4861 from HSBC. I'd like to thank you already for the information given in here as without it, i don't think i would have even tried to do this. Now with all the advice, i can't wait to get started.

 

So far, i have written asking HSBC for the last 6 years summary of charges and included my £10 fee - and to my total surprise they supplied all statements within one month and sent me my cheque back... probablyl just as well because that would have been another charge added to my account lol. So....

 

Next stage i'm about to ask them for my dosh back - let's see eh!!

 

Wish me luck - oh and congratulations and big well done to all those who have successfully snatched what's rightfully theirs lol. :)

If i've been helpful in any way....then tip my scales over there!

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Hi Nettyg

 

Just follow the procedures tried and tested here and you will be ok. It will take time though. A couple of months is not unusual.

 

Good luck

 

Ukaviator

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hi ukaviator - believe me, i need this money back so i'll wait as long as it takes... after all i didn't realise that i could claim it back 6 months ago so.... here goes!!

 

different banks/branches do seem to have differing timescales don't they..hmm makes u wonder!!

If i've been helpful in any way....then tip my scales over there!

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Mkae sure you post everything registered post to the head office. The branch will only pass it all on and it will take longer.

 

Good luck

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Hi Netty

 

From now on please post on your own thread under the banks name. It will be easier for you to get quick answers and keep the site tidy

 

Good luck

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Your posts moved here into Halifax group

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi all... well today the sleeves are rolled up and i've sent my letter requesting charges with my little schedule attached (recorded delivery of course).

 

I've told them i would like to their response within 14 days.. yeah i know xmas and new year and all that so out of the kindness of my heart - i may just let them off with an extra week.

 

I'll keep reading everyone's threads and keep my fingers crossed for all of you that are going through the final stages of a nervous breakdown with your claims lol.

 

I'll keep you informed too if i hear anything (yeah like i'm going to this side of 2006)!! ;)

If i've been helpful in any way....then tip my scales over there!

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Guest littlesally

Just a bit of advise to keep everything in writing, photocopy all you send and if they ring you, tell them you do not conduct you business on the phone. That way you don't have to depend on memory.

 

NatWest are getting pretty swamped with requests and xmas post holds things up, so wht not wait a few extra days? Shows you are being reasonable even if they haven't. Things may cross in the post otherwise and get confusing.

 

Sally x

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Just a bit of advise to keep everything in writing, photocopy all you send and if they ring you, tell them you do not conduct you business on the phone. That way you don't have to depend on memory.

 

NatWest are getting pretty swamped with requests and xmas post holds things up, so wht not wait a few extra days? Shows you are being reasonable even if they haven't. Things may cross in the post otherwise and get confusing.

 

Sally x

 

I've got everything copied in blood trust me... i hear what ur saying but the more i think that the bank have had 28 years of my business and my hard earned cash.. they ain't givin me diddly so why should i? lol

I'll do everything by the book (maybe allow for xmas day and boxing day) but that's it!! I've had many a weekend ruined by not being able to speak my mind because of things that have dropped through my letterbox at the last minute and i've not been able to reply, when i'm sure that i would have said my piece better at the time these little bombs were dropped.

 

Where are you in the proceedings?:)

If i've been helpful in any way....then tip my scales over there!

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hello netty, kind of you to drop in my thread. and thanks for the reply... i did think about holidays and stuff.. but like you said, and lateralus did as well, to stick to my timeframe...

it is a waiting game isnt it.. so a bit of patience i suppose will get as there in the end.. i hope.. goodluck to you.. and do keep us posted.

[FONT=Comic Sans MS][SIZE=1][COLOR=purple]S.A.R. sent 30 October-reply received 10 november[/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=1][COLOR=purple]Prelim letter sent 28 november- no reply[/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=1][COLOR=purple]LBA sent 13 december- no reply[/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=1][COLOR=purple]MCOL filed 30 december- issued 02/01/07[/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=1][COLOR=#800080]loveletter from colin received 02/01/07-saying will get in touch on feb 9[/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=1][COLOR=#800080]acknowledged claim on 4 jan- has until 1 feb to defend.[/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=1][COLOR=#800080]defence entered 31 jan 2007[/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=1][COLOR=#800080]offer received 1-2-2007... still waiting for the moolah though:cool: ...[/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=1][COLOR=#800080]and moolah arrives 1-march 2007!!! Praise the Lord!!!![/COLOR][/SIZE][/FONT]

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  • 2 weeks later...

Hey everybody!! hope you all had an excellent xmas!

 

I've posted my LBA letter off today (recorded delivery of course) so now i have to wait until the 11th Jan to see if i get a response.

 

Think of me over the next two weeks y'all... reading up what i can on the MCOL process - never mind all this going out for new year's nonsense lol

 

Have a good new year everybody

 

Netty x

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If i've been helpful in any way....then tip my scales over there!

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Hi. I am just doing the same with HSBC for my son. Nearly £4,000. I send my LBA yesterday by recorded so we are neck and neck. Will watch your progress with interest and let you know how mine is going. One interesting point is that soon after receiving the statements, we received a letter from Head Office ASKING for a list of the charges/dates/amounts so they could look into it and issue a refund!!!! Strange I thought! Anyway, I replied to the author with the schedule of charges giving 14 days. Best of luck.

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Hello.

 

Can you stick to your existing thread so that if there are any problems we can see your progress. That way you will be helped if you need it. Good Luck though, you are one stage closer to winning!!:D

George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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Thats cool, no problem. Ask any questions you have here and we can help you better as we can see your full story.

----------------------------------------------------------------------

 

If this has helped, please click on the scales on the bottom left of this post and add to my reputation.

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George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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Well then... had a reply from the bank re the prelim letter i sent them on the 13th december advising that they are looking in to my request and taking my comments seriously. Trouble is.. i sent the lba yesterday by recorded delivery so they wouldn't have received that before they replied to me today!!

 

Do i just stick to my lba timetable or wait til i hear from them again??

Netty

If i've been helpful in any way....then tip my scales over there!

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Its your money and your timetable. Stick to your LBA as its not your problem they are late.

George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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we should start calling this Current Stalling Letter - if you weren't backed up by this network - it would have put you off wouldn't it? so, it works - we've been saying for a long time how rude it is not to even reply - well, now they have started this month replying - and it says, we're looking into it - so, just sit tight for another couple of months while we roll around laughing at the gullibility of the great british public.

yes, stick to the timetable and you will get your money back (4 months beginning to end, roughly!)

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oooh thanks lattie for being on my case lol... i'm just hoping that all the stress that's kicking in will help me lose the shed loads of weight i've (quite happily) gained over xmas haha xxx

Netty

If i've been helpful in any way....then tip my scales over there!

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