Hi   What I find strange is the PDF of the Vauxhall Mokka Tech specs states:   Odometer:  53974   Yet the Doc 1 PDF (why they are using against you) states: Odometer Reading as '0'   So they advertised this for Auction with an Odometer Reading of '53974' when in fact the actual Odometer Reading was '0' due to a faulty engine not mentioned in there advertisement for that specific Auction.   I agree we need you to clarify for this Auction it was all either done online only and you didn't attend Auction or you attended the Auction and had the opportunity to view the vehicle?        

Hi dx   No, I sent the N245 to the county court where the hearing was (London)   I haven't made any contact with northants bulk, shall try to call them tomorrow afternoon.    I see the phone number is there in your link.   Should I copy the N245 to northants?   Thanks for help.  

Hi   i have to agree from watching that video the attitude of them do raise questions that they knew something was amiss with the returned item before looking at it.   Even the way they treated the item for an inspection is shocking ripping the radio out of the box not very professional.   As for the manuals packaging open what would they expect as you need to read these manuals to setup and operate that equipment again not very professional.   Apart from that what they seem to be forgetting is that when you purchase goods you have the physical right to inspect them and make sure they up to specification and working so of course the packaging is going to have been opened to do this.   1. Get them to send you a video of the item being boxed and shipped to yourself. or   2. Clarification from them that the item shipped was boxed direct from the Manufacturer and not inspected by then before shipping.   3. Clarification from them that the item was boxed direct from the Manufacturer but inspected by them before shipping.        

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I am 100% certain the polystyrene in the radio's box was not damaged when I packed it. I remember being very careful it was sitting flat against the front and back of the radio and that it was quite difficult to fit it in, but when it went in it was flat against it. Not so certain about the speaker box but I don't remember it being torn like that.