HELP HERMES REFUSES TO PAY MY CONPENSATION

[Dgilbs968]

I bought a hair product that I wanted to return

 

. The hair company told me to send it back off my own back. I sent it through Hermes.

 

This device was worth £138 and I bought compensation for up to £150.

 

I have attached everything including where I bought it and my order details and my invoice from Hermes. Apparently that isn’t enough I don’t know what I can do.

 

When I ring because my parcel can’t be found it makes me go to the online robot I’m so ANNOYED AND I STILL HAVE TO PAY THE HAIR COMPANY £138

 

I want to also note I made a claim form and that team after a month is still saying there’s no evidence when I have tons

Edited January 7, 2022 by dx100uk
added A few blank lines only..dx

[dx100uk]

Moved to the postal forum

 

type hermes in the search of our top red banner.them

and read a few 10's of threads here

 

send them a letter of claim if youve already complained in writing.

 

pop it up here 1st mind.

 

Dx

[BankFodder]

You should certainly follow the advice of my site team colleague above.

Also for future reference, you should realise:

1. By getting you to take responsibility for the return, they have passed the responsibility onto your shoulders if anything goes wrong.
2. Selecting Hermes to do the delivery was a big mistake. It would only have been slightly better if you had used yodel