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SAR British Gas Complaint.

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Hi. Quick Question.  Since British Gas are incapable of answering my question, does anyone know if I have to pay to send an SAR to them.  It used to be £10, but some don't charge.  I have repeatedly asked them for their subject access request policy with no joy.  I am beginning to think they have no idea what I am talking about. 

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Thank you. 


As they have not taken my sons complaint seriously and advised him if he is willing to close the case they will  credit his gas account and electric account with £40. 


They have left them (1 child of 5 and 1 child of two) for over 24 hours on three different occasions with no heating or hot water after removing his smart meter and fitting a normal one and then not sending him a top up card. 


I cannot tell you the amount of times we had to contact them over a 10-12 day period.  Messages, broken promises and things not done.   They only seem interested in him closing the case. 


I want to know the series of events / failings that left them with no heating or hot water. 


What exactly is it I am asking for?  I am not interested in processing of data and how long they keep it for, I am interested in what was done from engineer visits, telephone calls, whatsapp messages and online chat. 


The process of taking the message or phone call and what failed and made him call again. 


Does that make sense?

Edited by dx100uk
added A few blank lines only..dx
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