3 parcels not delivered Hermes

[Charlene Harper]

In the past 2 weeks I have had 3 x PS4 consoles go missing totalling £550 and only the poultry £20 per console compensation.

Can I sue them. Need help fast.

Also look at photos to see how they are lying.

[dx100uk]

The fastest way to get help is to type in hermes in the search box of our top red banner.  Then to read a good few 10's of threads to fully understand the process from the info you need to gives us in full, then through the process of complaint, letter of claim and finally court filing..

 

Everything is here in the minute detail in most hermes threads.

 

DX  

[Charlene Harper]

Thanks for the reply.

Have submitted loss claims with paclink and am awaiting their response. 

One of the parcels was according to tracking DELIVERED, then back at the depot, then damaged and unaccounted for and finally delivered, but the recipient has not got the console.

 

Hermes have even supplied photos of the parcel at its delivery location.

Edited December 21, 2021 by dx100uk
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[dx100uk]

forget paclink , they are in spain, out of UK legal jurisdiction you cant sue them

 

as i said read up and go after hermes

[BankFodder]

As my site team colleague has said to you, read up all the stories – or as many as you can face about Hermes on this sub- forum. You will then understand the route.

In particular, make sure that you understand about the Contracts (Rights of Third Parties) Act 1999 which is the act of Parliament which allows you to sue Hermes instead of having to sue Packlink.

Also I'm especially interested in the fact that they say that something was damage and so they destroyed it. Please can you tell us more about this. You may be able to get extra compensation for this Under the Torts (Interference with Goods) Act 1977.

[Charlene Harper]

With the damaged parcel, Hermes sent an email of apology to the recipient and stated that it was unaccounted for.

 

The following day the parcel was delivered, but extremely damaged. The recipient is now returning the item to me, because of the damage for a refund.

 

I am currently reading some of the other posts about Hermes and from what I have read so far, I will definitely be looking to sue Hermes for at least two lost parcels.

 

From the amount of current bad press about Hermes at the moment, their legal department is going to become very busy.

 

With the rights of third parties, do I understand correctly, that it is Hermes who are the third party, which is why I can sue them.

 

Thanks for your help.

 

 

 

 

Edited December 22, 2021 by dx100uk
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[dx100uk]

correct (you are the 3rd party mind)

[BankFodder]

7 hours ago, Charlene Harper said:

 

With the rights of third parties, do I understand correctly, that it is Hermes who are the third party, which is why I can sue them.

 

 

Not quite.

It is you who are the third party as you are the intended beneficiary and therefore you enjoy third-party rights to bring an action even though you are not privy to the contract.

[Charlene Harper]

I would like to continue and sue Hermes.

The first PS4 console has the last tracking update on 05/11/2021, when it was ready for delivery. Can I sue them for this parcel.

The other 2 PS4 consoles were lost during December 2021.

Can I sue Hermes for all 3 consoles being lost?.

 

[BankFodder]

Yes, you can sue for all three but I suggest that you do one at a time – or at least the damaged one first, which seems to be the one in respect of which you have most evidence.

If you are happy with that approach then tell us more about it – was it correctly described, what was the declared value?

Also have you done the reading of the Hermes stories on this sub- forum?

In respect of all three, where they all sent at the same time? Which area are you in because is free to go missing – and presumably through the same depot somebody is helping themselves

[Charlene Harper]

The first lost parcel was last tracked on the 05/11/2021.

It arrived at the destination centre and was due for delivery and then it was declared as lost.

I have since received £20 compensation for the console and £5 compensation for the postage refund.

The value of this item was £140 plus £4.82 postage.

The value was declared as I used paclink.

 

In respect of the damaged console, I have not received the return of it yet and when I receive it I will test it to see if the console and contents are damaged.

 

All 3 parcels were sent at different dates and to various addresses.

 

I am taking screenshots of all the information and correspondence I have obtained from Hermes, as when I do sue them, l suspect Hermes may cancel my account,

Edited December 29, 2021 by dx100uk
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[BankFodder]

We've never heard of any bodies account being cancelled by them but certainly it is worth taking prudent measures in respect of evidence.

Can you give us more information about the damage companies. What date did you send it – please give us a bullet pointed timeline and maybe we can see the messages you have had in respect of it.

When did they say they were returning it to you? I suspect you may never see it again – in any condition.

[Charlene Harper]

The damaged parcel was sold on ebay and I have sent a return label, which will be returned via Royal Mail 48 Tracked.

If I do not receive the console back, then no refund will be sent to the buyer.

I will keep you updated when and if I receive it.

 

I would like to continue to bring a small claim in the County Court.

Concerning the first lost parcel, am I correct in that I should now start to draft and send a letter of claim via email and letter by post to Hermes.

Edited December 29, 2021 by dx100uk
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[BankFodder]

I thought that it was Hermes who had it and were going to return it to you. I now understand that it is being returned by the buyer.

There's really nothing you can do over Christmas – and I suggest that you wait until you receive the damaged parcel and focus on that one.

I asked you about the identity of the depot or the area you haven't responded to that.

If you have read the Hermes stories then you will see that the first step is to make a formal complaint to Hermes and to wait about 10 days or so either to be declined or else to received no response. Then we move to the next step.

Given that it's Christmas, I'm afraid that it's probably going to have to wait at least until next week

[Charlene Harper]

One parcel was going to Chobham, another parcel was going to Enfield and the third parcel was going to London E1.

I will write a letter and send an email of a formal complaint to Hermes after Christmas.

Thanks for your help. 
Merry Xmas.

 

[BankFodder]

So the only geographical point they have in common is where you sent them. Did you take them to a parcel shop or something? They must pass you your local depot and maybe you can tell us where that is

[Charlene Harper]

The first parcel was last scanned at its destination depot in Chobham and was due for delivery, but was never delivered and declared lost by Hermes.

 

The second parcel was last scanned at its destination depot in Enfield and was due for delivery, but was never delivered and declared lost again.

 

The third parcel was last scanned at a centre.

This is what the tracking states;

Shipment has arrived at a centre.

This was going to London E1 and tracking never moved and this has also been declared by Hermes as lost.

Edited December 29, 2021 by dx100uk
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[BankFodder]

Thanks. That crashes that theory. I was hoping that there might be a problem at one particular depot which would have added leverage to your claim against Hermes.

 

[Charlene Harper]

As I said previously, I shall be sending a formal complaint after Christmas via email and post and wait the 10 days.

[Charlene Harper]

I will be sending via email and recorded delivery letter a formal complaint to Hermes about the first parcel they admit to being lost on the 05/11/2021.

 

Obviously the parcel reference number is included as well as the date of the last scan and the date of the reply from Hermes about it being lost.

 

I have also said that the £25 compensation from packlink is not an amicable solution and that I would like the full amount of the value of the console including shipping and vat.

 

If an amicable solution[the full amount of the console plus postage and vat], is not found then I will pursue legal action.

Does this sound ok?.

[dx100uk]

don't waste money on recorded simply use 1st class post and get free proof of posting at any PO counter.

 

you are only at the complaint stage, you should not be threatening legal action until you issue a letter of claim.

[Charlene Harper]

Ok, I will leave that bit out.

 

[BankFodder]

I understand that you sent them a letter of claim is that correct? Please can you post up the text it here.

 

Or better still, you haven't yet sent the letter of claim that you are proposing to do so – in which case can you please post up the text here so that we can check

[Charlene Harper]

I have not sent a letter of claim yet. I am posting the formal complaint and waiting 10 days for their reply.