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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lowell PAPLOC now Claimform - old E-ON £3K+ bill ***Claim Dismissed***


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Dear friends

We bought this house back in Dec 2018.

We had immediately started a direct debit with E-ON to charge us for electricity just as we moved in Dec 2018. I also remember paying E-On other bigger sums upon receiving some random bills via post during that time. (I will gather all the documents today and will update)

Our house sits next doors to a massive chicken farm like structure that is perhaps owned by the people who sold us our house. This chicken farm is a huge building and farm vehicles are seen come and go occasionally. We are unsure who owns it and what the building is being used for other than it being locked most of the time.

At the time we purchased the house, there was only one electric meter that supplied both properties (our house as well as the chicken farm next doors). This meter sat in the chicken farm. Neither E-ON nor we could record any actual readings. It was mostly locked and any activity there was unpredictable. Therefore, we kept being charged an average of £58 by E-ON. We tried to get the estate agents to help us with this to no avail. We once tried talking to a couple who were unloading some household goods into this building but it turned out that those may have perhaps been squatters.

Meanwhile, on 27th July 2020, we had E-ON install our very own (smart) meter on our property. E-ON then closed the old A/c and started charging us via our new A/c associated with the new meter.

Things have been going smoothly till last week when we received a massive bill of £3277.28 by E-ON with the old account number that we had closed. (image)

Upon calling E-ON, we were directed to speak to Eon-Next instead as it seems we are now Eon-Next customers. We finally figured out that we need to speak to E-ON to have this sorted as Eon-Next cannot handle this and have nothing to do with this case.

Finally, getting through to an E-ON representative we were told that this bill ‘could be’ for the duration when our electricity was being supplied by the meter that sat at the Chicken Farms. They suggested we call them on the 21st when they may try to look into it for us.

Please could any kind soul walk us through this. We are truly grateful to everyone here on Consumer Action for being there for people like us. May god bless you all. I have not slept well since I got this bill.

Many many thanks





2021-12-01 revised final bill.pdf

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Thanks a lot for your prompt help BankFodder. My apologies about the orientation of the image.


So I should not send an SAR yet?


Also, their bill doesn't have a date or a time period. 


Should I write this to E-On ....


"This is in reference to your letter/bill dated 1st Dec 2021. Kindly note that this account has been closed

since September 2020 and all dues have been cleared via direct debit for the said account."





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Thanks a lot for this. I have written the letter and signed it. I will use the Royal Mail with free proof of posting as suggested. I hope I am using the exact address for this purpose ...


Customer Service Centre,

E. ON,

PO BOX 7750,




Also unfortunately, our post office is now closed and I can only send this on Monday. I hope this doesn't worsen things for me.



Edited by autumn53
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Hi thanks dx. Yes I am reading some of the threads there. Some of it just broke my heart. Awfully unethical. Endless number of complaints. So many pages of it.


PS : Yes I think we'll switch for sure. Hopefully once this is resolved. Thanks DX100

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Hi again friends,


I sent the SAR yesterday first thing in the morning via Royal Mail Signed For service. 


Will be switching to a different supplier today when I get a break.


I was asked by E-On Representative to ring them back in 14 days time when I spoke to them on the 8th to see if their accounts department has any update for me about the bill.


1. Should I make this call before or after switching suppliers? 

2. Will it be advisable to make this call at all?


Also, I must thank you people again. It is very reassuring to have people with robust advice a few clicks away. I have used this forum before and have benefited a great deal. Selfless people taking time out of their busy lives offering help is priceless.





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BankFodder, thanks very much. I have duly noted everything. I have read the SAR advice too.


I will not make any calls as I too feel all communications must be on paper from here on. Thanks again.

Will update once I have the SAR paperwork to hand. 



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I have been trying to switch for a few days now but almost all suppliers are unable to give us an equivalent tariff due to volatility of the current market.


We are getting messages as in the attached image from everyone on all comparison sites. It seems impossible unless we go for an exorbitant monthly charge perhaps.


Please could you advise. Autumn 


No Quote.pdf

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Thanks a lot dx. I will try British Gas again during lunch. 


It is not just a different address, it is also a different account number and it is no longer E-ON it is E-ON Next now. But I will switch anyway just in case they try something cheeky. 




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  • 2 weeks later...

Hi again,


Nothing through post but I received an Email from E-ON today that contains a link to the SAR material. 

The zip folder contains

Covering Letter

Bills and Letters pdf (contains past bills)

Audio recordings

Event history pdf  (mentions the disputed £3k bill)

Email pdfs

RDS Explanation

Financial Transactions pdf

I am enclosing a few documents after ensuring personal information is not visible.

Please could you have a look whenever you have a moment to spare.

Many thanks for this.

EON SAR Extract.pdf

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  • 1 month later...

Hi friends,

This EON account in question was initially held and paid for (via direct debit) by my husband from Dec 2018 to Feb 2020.

We had raised an SAR on the 17th of Jan for my husband's information held by EON. They have not responded to this SAR and the 30 day period has run out today.

Please may I have some advice? We are meanwhile preparing a second SAR for the same but will only post if

we are advised to do so.

Many thanks


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  • 4 weeks later...

Hi again,


I received the attached text and email a few mins ago from EON.  I am hoping this is an automated text and I am supposed to ignore it given the fact that I am yet to receive my SAR documents from them.


The 30 day period for the reminder for my husband's SAR is due to run out on the 23rd of March. 





text msgs.pdf

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1. I had initially raised an SAR for myself being the signatory in Dec 21 to which EON had replied with full details back in Jan 22.

The Dispute I would believe is in my name and I am getting the reminder for the payment.


2. Also, since my husband held the account initially and later transferred it to me in Feb 2021. The SAR for this too was raised in Jan 2022 to which EON sent no response and my husband sent a reminder in Feb allowing another 30 days. My husband was the signatory to this SAR. 



Edited by autumn53
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I think I see the mistake I made. The reminder should not give them this long to respond. I think this happened because I was planning to send a fresh SAR instead, assuming they never received my SAR and being the senile self I am these days, I mentioned the 30 days in the reminder


Please is there anything that could be done about this?

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I prepared my SAR on the day I started this thread as soon as I was advised by you to do so. Dec18th

and posted it the next day. They send a full response on the 13 Jan.


Then it struck us that my husband too has held this account in the past and has paid via direct debit for the same and it would be wise to raise an SAR for him too. We sent this SAR on 17th Jan. And the reminder on the 23rd Feb. (this is where I think I could have been prompter but life was lifing on me at that time) And then I gave them these extra 30 days that made no sense. Guess I am not cut out to take on these people. It is a massive sum and we are barely coping with unforgiving expenses. 


Trouble is, that we never even used this much electricity. We paid every month right from the start whatever Eon presented. This being a shared meter with a massive plant, I am unsure why Eon does not want to consider that such an amount is disproportionate to a household user. A family of an old, slow couple. This is beyond me.


I have read the forum a bit and am completely confused. My husband has given up. I have not seen £3000 in cash in a long time. I politely request some advice and I promise to follow it to the T.  

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Thank you very much for your kind time and your sympathy.


I will read through everything and will post again once I feel I have a good grip on this process. 


Many many thanks for this. May god bless you.

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While I was reading through the forums here and the MoneyClaim help, I received the result for SAR via post today. The package contains the same papers that they sent in response to the SAR I had raised as myself (not my husband"s). So basically, they have not given us any material they hold from the time when my husband held the account (from Dec 2018 to Feb 2020). They have just sent the same stuff as before... my data. (from Feb 20 to July 21).


My husband's SAR was sent on the 17th of Jan 2022 and the reminder on the 23rd of Feb 2022. It had my husband's name with our address and he signed it. No mention of me at all. An independent SAR from him to EON. Eon's letter today says they got this SAR on 08.02.22. And their letter is addressed to me. Why? When I am not even the signatory to this SAR


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