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By Ethel Street · Posted
Although you've focused the thread on DPD you should also be tackling the people you are purchasing these goods from. If they sell them to you under a contract that says they will deliver them to you then that's what they have to do. If DPD will not deliver to your address then the supplier must find another way of delivering it to you or they are in breach of contract. Sky cannot avoid their contractual obligation by saying it's an automated system and they only use DPD. They have to find another way to deliver the phone. It's obviously not literally true that it it's "impossible" to send it aany other way, they just mean it's a pain in the backside for them and they can't be bothered. Sometimes when you place orders there's a space for delivery instructions or other information. Write in it "Do not use DPD for delivery, they do not deliver here". Occasionally that might result in someone refusing to accept your order, but as DPD would have sent it back anyway you are no worse off! -
And I got this reply - Letter of claim stating the problem, promises made , what is required to satisfy and a time limit to correct otherwise its off to court. Response required within 14 days in writing the builders intentions and by date. A Letter of Claim doesn't have to be long - in fact it shouldn't be, it should be a few bullet points. After all, both parties know full well about the dispute. The amount claimed should be the amount the third party will ask for sorting out what Taylor Wimpey should have sorted out. So when you get time post up a draft and we'll take it from there. Apologies for one final point. From how you've dealt with this it's obvious you're well aware of the legal process. Unfortunately we also get people who threaten legal action, yet when it comes to it they wet themselves. After that anything they threaten is just laughed at by the other party as coming from paper tigers. So on day 15, if they don't get their act together, you issue the court claim. Sending a LoC immediately after they've ignored your Thursday deadline will also show you're serious and they'd better move quickly. -
Thank you Andy, will add that. Is there anything else to add now or just upload that as is? -
You could but it would be pointless because they would either just ignore it again and set a side or they could defend it and you would be back to where you are now having to submit a particularised claim.
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