Jump to content


Brought A TV From Currys PC World which has broken now getting the Run Around for Replacement


CoolAce
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 204 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Quote

 

I brought a Sony 65inch Ultra HD TV August 2017 and paid for Repair and protect from Currys. The Tv cost me £4499.00 in April of this year 2021 the TV started to switch itself off ,loose sound and picture. I phoned the Helpdesk number at Currys and was told to phone Sony I tried 3 times with Sony to try to put the TV right with their Technical support (each call took around 2 Hours) with no success and was told to go back to Currys Customer service. I tried four time with Customer Services to ask them to come and repair TV 3 people booked this over a 3 week period, when I checked and took time off from work to find out where Team was who was picking up TV was told the first appointment was never booked, second appointment was called and customer has been advised to call Sony never happened. Third Time was cancelled by Technician as Warranty had run out, each time I got through to the Advisors advised them that I had Currys repair and Protect Policy which was ignored. Fourth Time I did break down from all of this and a very helpful young lady did book time with reference number and organised pick up of TV. When TV got to repair station had a Text asking me to phone Curry Repair Team where I was told the TV had been scrapped due to the Screen being broken and would cost more to replace this than the TV. Was very shocked about this and asked what will happen now was advised another Team looking into to this and where decidiing either to give me a TV like for like spec wise to my TV or Vouchers. I then got a Text a week later with offer of a TV which was 2019 and no longer sold or online with Currys for £1199.00 but I would not get charged for this. I did say whoaa hang on a minute and explained why so less in value money wise and why a TV that A you don't sell anymore and B vastly cheaper and if this breakdowns you might not have parts for so will be back to square one again. Was told by the Customer Service lady take it or leave it so said will need to think abut this. So decided to go to Curry's shop near where I leave to investigate more about this TV I had been offered. Was told in the shop they don't stock or sell this one anymore was shown a Sony Tv that was made in 2020 and said they should be giving this one to you. 

 

I then got another Text from Currys telling me they where now trying to get the parts for my TV and to repair it. I went back to the back to the Currys Shop and said can you try to find out more about this and said they couldn't as they are not contactable. I said do you know how much in value the vouchers will be and was told no as different department and they weren't previa to this. I went home again and talked this over with my partner and we decided to go with the Vouchers as had another Text saying TV couldn't be repaired this was all over a 5 week period 2 weeks without TV and 3 weeks trying to sort pick up of TV. Also I did ask can my years worth of repair plan that is still left be transferred to whatever TV I do buy and was told no they couldn't do this but would give me the Value of what was left.

 

I have still not received vouchers although had a call on Thursday 09/12/2021 just gone saying they are being emailed to me have checked in box and spam folder just in case, did go back to Currys Shop today Saturday 11/12/2021 and was told they can take up to 4 business days to come through and there is nothing they can do or anyone they can contact.

 

I have had enough of Currys and just want to know what I should do to get this situation put right and get a TV as promised in their cover plan, please do help me if you can with advise and where to go from here please, thank you.

 

 

I brought a Sony 65inch Ultra HD TV August 2017 and paid for Repair and protect from Currys.

The Tv cost me £4499.00

 

in April of this year 2021 the TV started to switch itself off ,loose sound and picture.

I phoned the Helpdesk number at Currys and was told to phone Sony I tried 3 times with Sony to try to put the TV right with their Technical support (each call took around 2 Hours) with no success and was told to go back to Currys Customer service.

 

I tried four time with Customer Services to ask them to come and repair TV

 

3 people booked this over a 3 week period,

when I checked and took time off from work to find out where Team was who was picking up TV was told the first appointment was never booked, second appointment was called and customer has been advised to call Sony never happened.

 

Third Time was cancelled by Technician as Warranty had run out,

 

each time I got through to the Advisors advised them that I had Currys repair and Protect Policy which was ignored.

 

Fourth Time I did break down from all of this and a very helpful young lady did book time with reference number and organised pick up of TV.

 

When TV got to repair station had a Text asking me to phone Curry Repair Team where I was told the TV had been scrapped due to the Screen being broken and would cost more to replace this than the TV.

 

Was very shocked about this and asked what will happen now was advised another Team looking into to this and where decidiing either to give me a TV like for like spec wise to my TV or Vouchers.

 

I then got a Text a week later with offer of a TV which was 2019 and no longer sold or online with Currys for £1199.00 but I would not get charged for this.

 

I did say whoaa hang on a minute and explained why so less in value money wise and why a TV that A you don't sell anymore and B vastly cheaper and if this breakdowns you might not have parts for so will be back to square one again.

 

Was told by the Customer Service lady take it or leave it

so said will need to think abut this.

 

So decided to go to Curry's shop near where I leave to investigate more about this TV I had been offered.

 

Was told in the shop they don't stock or sell this one anymore was shown a Sony Tv that was made in 2020 and said they should be giving this one to you. 

 

I then got another Text from Currys telling me they where now trying to get the parts for my TV and to repair it.

 

I went back to the back to the Currys Shop and said can you try to find out more about this and said they couldn't as they are not contactable.

 

I said do you know how much in value the vouchers will be and was told no as different department and they weren't previa to this.

I went home again and talked this over with my partner and we decided to go with the Vouchers as had another Text saying TV couldn't be repaired this was all over a 5 week period 2 weeks without TV and 3 weeks trying to sort pick up of TV.

 

Also I did ask can my years worth of repair plan that is still left be transferred to whatever TV I do buy and was told no they couldn't do this but would give me the Value of what was left.

 

I have still not received vouchers although had a call on Thursday 09/12/2021 just gone saying they are being emailed to me have checked in box and spam folder just in case, did go back to Currys Shop today Saturday 11/12/2021 and was told they can take up to 4 business days to come through and there is nothing they can do or anyone they can contact.

 

I have had enough of Currys and just want to know what I should do to get this situation put right and get a TV as promised in their cover plan,

 

please do help me if you can with advise and where to go from here please,

 

thank you.

Edited by BankFodder
Restructured in order to make it readable
Link to post
Share on other sites

I'm trying to work through the story but firstly I hope you will notice that I have had to restructure your post in order to make it legible.

Please will you bear this in mind in future. We offer of free advice – but we don't really have time to go around editing people's posts.
Please will you use proper spacing and punctuation otherwise it will simply discourage people from helping you.

I understand that you paid about £5000 for a television in 2017. So it is now 4 1/2 years old.

You also bought some kind of warranty on it – which usually I would say would be rubbish but in this case it might be helpful. However I don't understand whether the warranty has expired or what.

You start off by saying that you'd bought a warranty and then you tell us that Currys said that the warranty had expired. Maybe you can clarify.

When the television was about 3 1/2 years old, it started to develop faults with the picture and also it started switching itself off.

If the warranty has expired, was it in force at the time of these faults?

It seems that over a period of time you tried to make various appointments and they were either not booked or people didn't turn up. Do you have the dates that these appointments were apparently booked.
Currys fobbed you off onto Sony and it is they who were missing all of the appointments.

Eventually Currys repair team contacted you and said that they were unable to repair the TV because the screen had broken and so therefore they had scrapped it.
I don't quite understand this because later on you have simply told us that they were trying to get parts to repair it. How can that have happened if it had been scrapped?
We need this explained to us please.

Since then they have apparently decided to offer you vouchers – and eventually a replacement television – although it's not clear to me whether they are asking you to pay for this replacement television or whether they are offering it to you free of charge.

Also, at one point you say that a technician it said that the warranty had expired but then later on you go on to talk about transferring the warranty to the replacement television.

I expect that we can help you – but you will need to be much more careful in your explanation.

Please can you try giving us a bullet pointed chronology – setting out the chain of events in a methodical and structured way and as I've said above, properly spaced and punctuated.

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...