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Ofcom tell Parcel firms to improve how they handle complaints


dx100uk
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Parcel firms will be expected to improve how they handle complaints under new proposals aimed at improving customer service.

Regulator Ofcom said nearly two-thirds of customers it surveyed in January had suffered problems with deliveries.

When things go wrong, such as parcels being lost, customers often have problems resolving complaints, it said.....

 

Under the new proposals, customers must be:

  • told who to contact, and what channels they can use to make a complaint;
  • told what the complaint process will be, and how long it will take to resolve;
  • dealt with by staff who have received appropriate training.

 

WWW.BBC.CO.UK

When things go wrong customers often have problems resolving complaints, the regulator says.

 

  • Like 3

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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