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Cancelling a Contract with Talk Talk


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Hi

 

I really need your help here.

 

I first enrolled in an 18 month Contract with Talk Talk on May 18, 2020. The contract should have ended by November. I moved my house during contract in June 2021.

 

Now I want to move to a different provider and onto a monthly rolling contract as I am planning to leave the country in the next couple of months.

 

When I logged into my talk talk account today it is showing my contract end date as 13th Dec 2022. I called them to enquire and they are saying that its a new contract (Home Move Contract) which started in June 2021 and I am in contract until Dec 2022.

 

What should I do?

Edited by dx100uk
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AGREEING TO A NEW CONTRACT?

If you're currently on one of our Fixed Price Plans you'll be able to keep your current contract. If you're on our legacy packages we will be updating you on our new Fixed Low Price plans.

 

https://community.talktalk.co.uk/t5/Articles/Home-move/ta-p/2205259

 

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Thanks but how do I know if I am in a Legacy package?

 

Also, I dont remember signing any new contract. I am trying to call them but they are continuously transferring the call to a new agent every 15 min..

Edited by dx100uk
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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

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My Package name used to say "Faster Fibre".. Now it is "Fibre 65".

 

This is what I could find from my order details email from May 2020

 

Your broadband package

   

Fixed price for 18 months

   

Faster Fibre and line rental

£23.50

Edited by dx100uk
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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

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14 minutes ago, Andyorch said:

Okay.. Fibre 65 is my latest plan..  so I should not be having a new contract right? Is there anything I can do now?

Edited by InvinMaddy
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That was your new contract when you moved house from June 21...the question is was your old contract ( Faster Fibre a Legacy Plan) before your move ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

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16 minutes ago, Andyorch said:

That was your new contract when you moved house from June 21...the question is was your old contract ( Faster Fibre a Legacy Plan) before your move ?

I think the question was incomplete or I could not understand properly. If you are trying to ask if my older contract (Faster Fibre) was over by June 2021, the answer is no, it would be completed by Nov 2021

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Your Faster Fibre ceased with your house move and you was transferred to a new contract Fibre 65......what you have to find out from TT is whether Faster Fibre was a legacy plan, we think it was and whether you should have been transferred to Fibre 65 on your house move.

 

Only TT can answer that point and whether your initial contract should have transferred with you.

 

 

  • Like 1

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

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  • Like 1

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

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