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    • That’s brilliant thanks for all the info, enjoy your evening.   Yeah, that makes a lot of sense about the F&F, definitely something worth considering to lower the amount of communications to deal with.   It’s good to know that newer debts can also be missing the documents needed, sounds more hopeful.   Thank you    
    • You are receiving what you bargained for / accepted, for both contracts (site access & tent). Did you book the tent for 4 nights, knowing you could only use 3. if the tent had been available for 3 nights only: you could have contracted for that. if it wasn’t, and your choice was “pay for 4 nights, get 3 nights use” or “don’t book” - you made your choice, and agreed a contract.   They are now offering others more, but provided you are receiving what you contracted for and no less, you don’t have a cause of action.   If you might get the extra tent night free, but only if you pay the access fee : you are still no worse off!   if you want to get “more value” from the tent contract : consider paying the site’s early access fee. If you choose not to you’ll still get what you originally contracted for so aren’t actually worse off, even if you feel slighted.
    • Hi,    I'm not sure if this is the correct forum for the following, and am looking for a general consensus or thoughts on whether i have cause to take action or not?  It's long winded but I've tried to be as concise as possible with the facts of the matter.    We booked a festival ticket for an event running from Friday to Monday, in addition we booked via a separate 3rd party company a luxury tent in that companies camp site within the festival. This was at a considerable cost.    Sometime after the purchase of the festival ticket, the organisers announced acts for the Thursday night and an early entry ticket for that night at a reduced cost.     We are not in a position to purchase an early access ticket, as we're unable to change our plans.  On the festival forum those who had purchased an early access ticket for Thursday entry questioned whether they would be able to have an extra night in the luxury tents, otherwise what would they do? The festival organisers said they would be able to. However when we queried the 3rd party they explicitly stated their site was not available on Thursday and would only be open Friday to Monday.  A number of other people reported the same response.   It was on that understanding that we did not actively try to make arrangements that would have allowed us to purchase an early access ticket.    Then all of a sudden the 3rd party changed its position and an email was received to say anyone booked into the 3rd party site would have a free night on Thursday if they had paid the festival organisers the small amount for the early access ticket.    It doesn't seem at all fair some can benefit from this, and some cannot, and I've no problem with anyone who does benefit.    I've messaged the 3rd party and they maintain the terms and conditions haven't changed, they've just added an extra free night that anyone with an early access ticket can take advantage of. This was not the case at the point of sale, because if it was we would have made arrangements to take advantage, instead we were only made aware after they changed their minds to permit this, and we're now not in a position to benefit.    I believe the terms and conditions have changed, and as a consequence I'm paying for a 4 night luxury Tent, and only receiving 3 nights.     I believe it is reasonable to receive either a refund for one night based on the cost now covering 4 nights, or a free night, and a refund of the cost of one night based on the original total of the 3 night contract.    Am i right or being stupid?   Thank you. 
    • Scotland - I know there are some differences when compared with England around statute barred, there may be others I'm not aware of so hopefully someone else is keeping and eye and will correct anything that is said.   I've plans this evening with the fam, so this may be rushed and I might miss something. Given you have so many accounts in different stages, it will be difficult to dig into each individually but the same will apply for all and we will get there   Priority debts are essentially anything that keeps a roof over your head. Anything consumer credit (CC, loan, store cards etc) are NOT priority debts.   Yes, that's what I meant, but really I just mean you will have choices with some saved in the bank. It makes sense on smaller accounts that you offer F&F to clear them IF they aren't already defaulted as it will just lower the amount of communications you will start getting - BUT defaulted debts will show on your credit record and affect you whether you pay them off or not, 6 years from the default, then they will disappear (could be 5 in Scotland, not sure)   You're quite correct that the older the debt, the more likely the paperwork is missing, but some of mine were very new (2020/21 also) and they couldn't provide the documentation..   Lets start here:   -  lower the pro rata on all to £1 (don't provide any income & expenditure info) -  CCA Request to each company that has bought the debt from OC (the last letter from OC will state they've been sold to xxxx) -  get access to credit file -  Forget your morals, they have none   For those debts already showing in default on your credit file and have been sold, you can stop paying entirely until you receive a complete CCA from them   I'll be back later   BT
    • Just a question out of curiosity. What will happen when the 6 years pass since all this began. By this I mean my moving out of the property and all that has followed? From what I can remember I definitely moved out either May or Jun 2016, as my dob is May and I moved out soon after celebrating it. So what will happen when 6 years pass, could someone please explain? Thank you 😊   
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Hermes stolen my parcel


Waze
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because no one has posted on it for the last 166 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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Hi i use hermes to send my parcal for next day delivery without insurance as i am sending my audio card to my friend as i am not selling it so i dont need insurance as i am expecting to delivery next day but what happened here. I send big box 📦 and they deliver envelope.  I declared my item value and it some thing clearly show hermes has stolen it after many complaints.  They declared  its lost told me we are investigating and never reply me every time i have to ring and find out whats happening i even sent emails to head office but only one reply came after week we investigating then no reply after 10 days i ring them they just send me open a claim which they only compensation £20. Now i am looking forward to take it on court which i need help as there no policy of stolen parcal on hermes.  Because my case is totally different then lost . They swap my pracel and send me crap envelope when they never ask to return back. And gave £20 compensation of £1200 item.. i need help any one who can fight my case please. I have evidence of sending what pracel i have send on cctv on drop shop and what they have delivered on my friend door step.

Looking forward any help regarding this

 

Hi

i used hermes to send my parcel for next day delivery without insurance as i am sending my audio card to my friend,  as i am not selling it so i dont need insurance as i am expecting to delivery next day but what happened here.

 

I send big box 📦 and they deliver envelope. 

I declared my item value and it some thing clearly show hermes has stolen it after many complaints. 

 

They declared  its lost, told me we are investigating and never replied me, every time i have to ring and find out whats happening, i even sent emails to head office but only one reply came

 

after week we investigating then no reply , after 10 days i ring them they just send me open a claim which they only compensation £20.

 

Now i am looking forward to take it on court which i need help as there Is no policy of stolen parcel on hermes.  Because my case is totally different then lost . They swap my parcel and send me crap envelope when they never ask to return back but  gave £20 compensation of £1200 item..

 

i need help any one who can fight my case please

 

. I have evidence of sending what parcel i have send on cctv on drop shop and what they have delivered on my friend door step.

 

Looking forward any help regarding this

Edited by BankFodder
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Hi, welcome to the forum and I am sure we can help you.

However please notice that my site team colleague had to restructure your post to make it readable. It is extremely difficult for people especially when they are using small screens to read solid blocks of text.

Please start off by reading as many of the Hermes stories on the sub- forum as you can manage – and I'm talking probably you need to read about 20 of them. They all go the same route but some of them involve different principles.

Pay special attention to the stories where Hermes tries to get out of their obligations by saying that there is no insurance.

When you have done your reading then come back here – probably tomorrow and we'll take you through the next step.

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Incidentally, we've had some interest from the press on this issue. If you would be prepared to speak to a journalist then maybe you could email me your contact details and our admin email address.

It would be very helpful to lots of people and I think it would help your case as well enormously.

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9 minutes ago, AntiHermes said:

Hi,

I have just joined as I saw an Item online. I sent a parcel via hermes and it vanished without a trace. I tried to used their £20 free insurance claim but there is no trace on how to contact the company anywhere and I searched the internet for 8 hours. It is a complete dead end.

 

Is there any help I can get, I would love to be able to give them some bad press, or even better, get them in to court?

 

Thanks in anticipation.

There's lots of help here but please will you start your own thread and tell your story there.

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13 hours ago, BankFodder said:

There's lots of help here but please will you start your own thread and tell your story there.

0330 808 5456 its bit tricky to contact with agent you need to use your tracking number and according to instructions when its done your parcal tracking will give you options talk to someone regarding parcal. Then you would able to speak a agent.

This might help you to contact the Hermes 

Edited by Waze
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@Waze

do think you've had enough to understand the principles involved?
In particular, you seem to be about to claim for a fairly high value object and so Hermes will go to a lot of efforts to frustrate your claim and particularly you didn't get their insurance and they will try to rely upon that.

Do you understand what we say about the unenforceability of insurance?

Please can you tell us what the item was – and was it correctly declared?
Can you confirm the value of it and was that correctly declared?

You say that you've got evidence at both ends. That's really excellent. Any chance that we can see it?

What is the latest data plane? Have you made a formal complaint to Hermes?

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I received your images by email. Thanks. However, it will be helpful if you would put them into a PDF document and upload them here.

There is also some way to display them on the forum but I'm not sure how it works – maybe somebody can help.

Also I understand that you have a video. Maybe you could upload onto YouTube and then link to that video here.

It will be useful to us but also it will be very useful to others who visits this thread because it will start because it will help them to understand the kinds of precautions they can take when using Hermes or any other courier and it will encourage them to do so.

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Simply put read our upload guide.

use rhe websites list to convert to pdf then merge to pdf

  • Thanks 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I only have images which i can't do via phone . 

They send claim £25 as standard but i want to take them on court as my case is totally different as you might read the images i have sent you. Wouldn't you able to upload or email me those in pdf and i will upload. Woulf you think will yhis be waste of time?

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