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Hermes claims shame


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PARCEL giant Hermes has been accused of refusing to reimburse thousands of customers when packages go missing.Campaigners claim the firm puts...





They include telling customers they need insurance in case Hermes loses an item — as well as allegedly blaming another firm based in Spain.

They are also accused of falsely claiming items are “prohibited”.

Hermes is said to have refused to compensate one customer for a lost rowing machine because they had not taken out insurance — but later backed down after legal proceedings were issued.

In another case, the company is said to have denied liability for a lost bottle of perfume worth £320 because it contained alcohol.




Oh how we laughed

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About 8.50 this evening

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I think the most important thing is that the people who need our help are very often the people who do read those things and watch those things – so it's extremely important that the word gets out through those mouthpieces as well as any others.


And don't worry – I think that we have an article coming up in The Times or the Sunday Times next week at some point as well.

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