Arrows and old shop direct CAT debt - poss SB'd - now resolvecall - threatening visit

[sammc1878]

Hello I hope somebody can help 

 

a company callled resolve call have been sending me threatening letters for a debt I don't even recall for 254.95 from arrow global 

 

they are saying they are going to come to my house.

Is there a letter I can send them via email or post to query this debt?

 

I don't know anything about it but in another letter they said it was related to a shop direct account which I believe is more than 6 years old so would this be statue barred? 

 

any help would be appreciated as I am recovering from COVID and could do with out this added stress 

 

thanks you 

Edited November 29, 2021 by dx100uk
added A few blank lines only..dx

[BankFodder]

Send an SAR to Arrow Global. Do it today

[Homer67]

Do the SAR and ignore ResolveCall, they're just a powerless DCA.

[AndyOrch]

The best letter to send is a CCA request to Arrow if they have referred to an agreement number...that will keep them quiet for a while.

[sammc1878]

Hi all 

 

so do not reply to resolvecall? I was going to send them a statue bared letter - is this not correct? I do not have global arrow details 

 

is there a template letter I can use? 

 

 

[BankFodder]

Well you've just said yourself that you don't even know that it statute barred so what's the point – if you happen to be wrong then you have egg on your face.

Follow the advice here. Send the SAR and separately – I mean in a separate message – separate envelope send the CCA.

 

[AndyOrch]

Quote

but in another letter they said it was related to a shop direct account which I believe is more than 6 years old so would this be statue barred? 

 

Was that for   £254.95  ?    same debt ?

 

Arrow Global Cintact detail

 

https://www.arrowglobal.net/en/index.html

 

CCA Request   < click this.

 

Andy

[sammc1878]

I am so sorry I am really confused adn I apologise if I seem a bit think here 

 

the debt if it is that shop direct account is from cirra 2004/2005  

 

Global have said not to contact them directly - they sent me a letter last week saying it was being handed to resolvecall and I have had the letter today 

 

so are you advising to send a CCA letter and SAR to Global? can I do this via email (currently self isolating due to covid 

shall I tell the debt agency I am goign direct to global in case they turn up? 

 

what is a SAR? 

 

 

[AndyOrch]

CCA request goes to Arrow...cant email because there is a £1 fee to enclose.

Ignore Resolve completely...deal with the organ grinder.

 

SAR is a Subject Access Request for all your DATA click the underlined link.

 

Check your credit files to see if this debt is still showing.

 

 

.

[dx100uk]

Sar to shop direct not arrows

If you think its sb'd go ring shop direct and ask last payment or usage date

.

If resolvecall have been tasked and youve not had a letter of claim from arrows then 99% it is

 

dont forget a DCA is not a BAILIFF

and have

ZERO powers on any debt no matter what it's type.

 

dx

 

 

[sammc1878]

 

it is not showing on any of my credit files  

 

I've attached the letters I have had from both companies - global are adamant I am not to contact them 

 

i will send a CCA  to arrow this evening with 1.00 attached is that ok? 

 

 

resolvecall.pdf arrow global.pdf

 

I am also 98%  certain this debt is from years ago - this arrow company wrote to me in the summer but I ignored it as i had no idea what the debt was for 

[AndyOrch]

That's positive then if you have not acknowledged or made payment within 6 years. If it is the same debt Resolve refer to it mostly probably is statute barred.....however I would still send the CCA request first its not an acknowledgment of the debt.

 

With regards to Arrow stating not to contact them.....ignore it...managed means zilch...organ grinder not the monkey.

[dx100uk]

No use a postal order click cca request and read ALL the posts

 

yes it goes to the debt owner arrows which are resolvecalls stated client on their letters. 

 

the debt will not show on your file as it was defaulted more than 6yrs ago.

 

when was you last payment..can you not look at online bank account.

 

DX

[sammc1878]

I have just looked last payment was 2004 and nothing since then 

 

I panicked and spoke to resolve call and they said that the details that had been passed to them was it was 2004 with default 2005. 

 

i queried this debt and said I knew nothing of it and that if it from then this means it is SB? They said yes and will close their case and pass it back to Arrow 

 

what do I do now? I suppose right to arrow directly which is what you have all advised? 

Edited November 29, 2021 by sammc1878

[AndyOrch]

Quote

what do I do now? 

 

Put your Christmas deckies up and forget about it  

[dx100uk]

then send arrows our statute barred letter from the debt collection section of our library and be done with it!

 

attach a copy of the resolvecall letter so they know what you are going on about.

 

forget about resolvecall at your door

there is NOTHING they can do they are NOT BAILIFFS

 

tell them to..... else you'll call police 101.

 

dx

 

 

[sammc1878]

Thank you everybody