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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi,

 

I am the owner of a new problem.

 

I went to start a new job in the nhs and realised very quickly it was not me.  I was also struggling with being bereaved and aware a new job was very shaky ground for this.

By the third day, I expressed my apologies for making an error of judgement over taking up the position and gave my notice with immediate effect.

I heard nothing more.

I didn't expect to be paid for 2 days let alone the 7 days pay I've become in receipt of.

 

I would be asking how to return some of it and wondered if I would get a demand through to repay but opening the post today to find a payslip and P45 for want of putting it better, with what's a fabricated leave date on it indicative of a week spent there when I didn't, it occurs to me I have no way of proving what I did and didn't work.  The payslip is noted a one week's pay - am I best to open a dispute about time worked there? I've now got a new employer back in the private sector but who will be carrying out background checks as well themselves so thinking I'm heading for hot water if I don't do something as it looks like I worked at a hospital longer then I truly did.

 

I also want to ask about getting copy of reference? Can a hospital be SAR'd for getting to see a reference they took during background checks. 

I felt in my heart there were issues before I took up the role, background checking which was going to be 3 weeks long become 6 with the line manager's manager getting involved and I just wonder if there was a reference issue behind all of it, that maybe they couldn't tell me as I think protection for references has changed?

 

Thank you for any guidance and hope I make sense.

 

 

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It seems the obvious thing is to call the relevant NHS body and simply ask them about the pay, and what they say in references. They may have included paid notice in your week's pay.

 

I would not think about SARs and so on, until you have tried the easiest way of finding things out!

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Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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1 hour ago, Loughton wannabe said:

I also want to ask about getting copy of reference? Can a hospital be SAR'd for getting to see a reference they took during background checks. 

 

The Data Protection Act 2018 ['GDPR']  says that any reference provided in confidence is exempt from disclosure under a SAR. This means that if an organisation receives a subject access request confidential employment references , whether created by that organisation or received from a third party, will be exempt from disclosure.

 

So no, you cannot use a SAR to get a copy of your references, neither from the NHS or from the previous employer who wrote it.

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Hi LWannabe,

 

I suspect you're over-thinking this matter.

 

The pay and date of leaving may accurately reflect what is on the NHS records. If they need any pay repaid, you can deal with this easily.

 

Just give the P45 to your new employer - otherwise, you've a greater chance of the new employment getting your pay and tax info wrong from the start.

 

Jusy be honest with the new employer - shouldn't go far wrong and good luck in the new job !

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