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Disabled/motablity being ripped off by dealers .


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Hi 1st all if I got this in the wrong section plz amend. 

 

I am registered disabled and I have a mobility car and  I have found/discovered  something that I find disgusting wrong  disabled ppl being ripped off .

 

In september 21 I taken the car to a main dealer for the car 1st service  is a diesel combo . 2 days after the service  the ADBLUE light cameon, i went back to the dealer and told them which they replied  yea it not part of the service .  And if you want us to top it up its £30.  No it's not as in the hand book it says all I put in is fuel EVERTHING  else is free . the manager comes out and says no it's a consumable, I said so is tyres 

 

i called Motability and told them, they told me, no it's part of the service you DO NOT PAY,  the manager said we do it this time as even BMW charge. I thought whats that got to do with price of fish as this is a Vauxhall dealer . 

 

I told my sister about this, her husband is disabled and she told me his car went in July and they charged him £30 odd for adblue   their car is skoda.  

 

I called

BMW 

NISSAN 

and know Vauxhall an skoda charge  

 

Now there must be hundreds of thousands of Motability cars /disabled ppl being ripped off all over the UK  

 

I called Motability and I was palmed off   !! They must made a mistake I'll send them an email!! 

 

I dont think it was a good enough response to what could be a massive fraud UK wide . .. 

 

PLZ IF YOUR DISABLED YOU DONT PAY FOR ADBLUE  when you get your car serviced.  

 

If you been charged and got your receipt go back and get your money back .   

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What's the name of the dealer please? Would you be prepared to talk to the press?

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Its Vauxhall main dealer in upper boat treforrest pontypridd

 

I did call the press as there was no boobs or some has been celeb they was not interested.  Which I think is disgusting . 

I called national and local news papers . 

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Hi

 

I myself am a Motability Customer and have been for some years with numerous cars.

 

What I will say is you won't have been palmed off by Motability as your complaint will be noted on their system with that specific dealership and they
will have asked that dealership to respond to your complaint.

 

With Motability it will take more than one complaint against that specific dealership unless very serious for them to take corrective action on that specific dealership.

 

When you contacted Motability did you make it clear that you were complaining about that dealership and the adblue charge?

 

What exactly did Motability state to you after they had carried out their investigation? (Motability would have contacted that dealership for a response)

 

Did Motability offer to change you to another local dealership for servicing of your car? (they can do this if you are unhappy with that specific dealership)

 

I note you state your sister husband who is disabled took his car and was charged £30 for adblue for their car but could you clarify:

 

a) Was this at the same Dealership you went to?

 

b) Was this car a Motability Scheme Car?

 

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Hi . I also been Motability customer for many years but this is my 1st diesel . 

And I have to say Motability staff are the cream of the cream  best of the best  100% amazing staff  but this time in particular when I said what happened  just like I said  

 

The reply was  they must been a mistake I'll send them an email to remind them  , I said I want to make a complaint about them as they was rude dismissive and I dont really want to go back to them . 

 

she said  this is a complaint  I'm doing it now and I'll send them an email to remind them , And I had nothing  off them since . 

Also I left it on their feedback on their Website review.  (the dealer ) , they replied in a bog standard click and paste reply  saying they will contact me and deal with, they never did even left follow up feedback to the review. 

 

I was shocked by the lack of response from Motability  of the potential fraud that could be going.on .. 

As far as I'm concerned it is fraud  they know it's free to Motability customers  but still try and charge  even argue with customers in middle of the show room  and that was their manager   david /dav .  

Edited by dx100uk
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16 hours ago, stu007 said:

Hi

 

I myself am a Motability Customer and have been for some years with numerous cars.

 

What I will say is you won't have been palmed off by Motability as your complaint will be noted on their system with that specific dealership and they
will have asked that dealership to respond to your complaint.

 

With Motability it will take more than one complaint against that specific dealership unless very serious for them to take corrective action on that specific dealership.

 

When you contacted Motability did you make it clear that you were complaining about that dealership and the adblue charge?

 

What exactly did Motability state to you after they had carried out their investigation? (Motability would have contacted that dealership for a response)

 

Did Motability offer to change you to another local dealership for servicing of your car? (they can do this if you are unhappy with that specific dealership)

 

I note you state your sister husband who is disabled took his car and was charged £30 for adblue for their car but could you clarify:

 

a) Was this at the same Dealership you went to?

 

b) Was this car a Motability Scheme Car?

 

The told me I can go to Cardiff branch  slope road  so that's where I'll be going in future.  

 

As for my sister no it was a diffrent dealer its skoda dealer  mine was Vauxhall dealer . Im not sure where there dealer is but it be local to pontypridd..and yes it was a motablity car.. she told me shes always paid for this adblue stuff (as they always had diesels) its  not the 1st time shes paid for it.  His last car was nissan  then it was Kia  then Vauxhall.  .

 

 

I told the lady from motablity that I wanted to make a complaint as I had a long list of problems with Vauxhall dealer  and one the probs was adblue  that's when she said I'm doing the complaint now and I'll send them an email to remind them as it might made a mistake to charge . 

 

I mean it's not like it's there 1st time doing motablitiy cars and not some back street dealer   charging for adblue to me is a dam right scam to rip disabled ppl off 

What is the chance that the service staff once they been told adblue is free to motability customers   there all going to say ???? WOW I didn't know  no one ever told me mind you i did wonder but thought no it must be right . 

Rubbish its money for them  dealers dont make much money off the sale of cars thro motability  that's why they changed the lease to only every 3 years  as before you could keep the car  but that changed.  What else they charging for   screen wash .anti freeze.. .. 

 

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Well I should have an up date on my dealer this week as its come up again .. !! You need to add adblue or wont start your car message!! Flashing on the dash  so I'll call them ask and see what they say .  Mind you they said they filled it up in September 2021  iv done less than  2k (had to go.

 to scotland for my sister's funeral )  and now its saying it need stopped up .. 

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