Your repair.co.uk wont repair my boiler

[IDR car]

Hi

at the beginning of Oct 21 my boiler broke down . 

 

I called  my insurance repairs  !! Your repair !!!,  They said the send some one out  3 days later,  two guys turned up (they was 40 mins late not good start ) 

While one guy texted on his phone the other guy equipped with trusty screwdriver  (that was all ) taken the 2 sides and front off my boiler, he looked at it and then said   can you turn on the hot water tap which my wife did,  the boiler started to pump the water around the house,  he said the fan and the PCU Board is knackered, he didnt test the fan just looked at it and the PCU board is underneath the boiler and behind the control panel.  Needed to buy the parts - off they went . 

That was weds on friday I called   your repair  what's happen .

 

Over the next two weeks different excuses from :

 

Your boiler too old - I told them how old it was when i joined .

Beyond economic repair. - The parts cost £300 

you only have £400 cover - The parts cost me £300 you get them cheaper trade 

 

rain water gone down the flue damaged boiler - My flue sticks out from the house, not up and I have a drain plug if water does go along the flue it drains out 

 

Been almost 2 months in middle of winter with 2 children in the house and a  disabled person with a long list of serious health issues .

 

Today 26 nov I had the policy cancelled as they are not repairing the boiler but expect me to pay for it . 

 

If I get another boiler company in to do a job sheet on it,  it will cost me £60 for the bill , ben to look at it  yet they want me to pay for a 2an opinion  .

I think the two repair men  should have checked the boiler properly.  

 

Been let down badly by

!! your repair!! . 

[stu007]

Hi

 

I assume this is a Gas Boiler and is so the first thing I would do is ask Your Repair for the Gas Safety Register Number of the 2 individuals they sent to your property to carry out that repair as they should be Gas Safety Registered.

 

Once you get that then check those numbers on the Gas Safety Register:

 

Find or check a Gas Safe registered business - Find or check a Gas Safe registered engineer in your area who can fit, fix and service your gas appliances.

WWW.GASSAFEREGISTER.CO.UK

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Find or check a Gas Safe registered engineer in your area who can fit, fix and service your gas appliances.

 

What I would also do is send Your Repair a Subject Access Request (SAR) asking for 'ALL DATA' that simple phrase cover whatever format they hold your data in whether it be phone calls, emails, written etc. They then have 30 Calendar Days to respond and that time limit only starts once they acknowledge receipt of your SAR request

[IDR car]

Hi

I have looked at the reviews on these !! Wont do !! Your repair, there are tons of people who have had the exactly the same experience as I have ,  take the money,  wont do the repair, the lack of repair men standard ! boiler uneconomical to repair on Report , It seems a standard scam,

 

They send in repair men and just do the same report all the time and your repair refuses to do the repair. 

.I have to say in one I'm lucky as they cancelled the contract 

there are loads of them in their reviews that make the customer pay to get out of the contract and people have been threatened by bailiffs. Very easy to join  quick to take our money very helpful staff.. 

 

These people have not had to make a claim yet then they see the real ! your repair !. 

 

Edited November 28, 2021 by dx100uk
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[stu007]

Hi

 

Have you read and understood my post#2?

 

Can you upload a copy of the Agreement you signed with Your Repair fully redacted?

 

What is the Make, Model & Year of your Boiler?

 

Have you considered getting an independent inspection done of your Boiler? (as you would need this if you decide to challenge Your Repair)

[IDR car]

Hi I haven't signed anything I did it on line . 

It's a biasi combe boiler,  it's about 8 to 9 years old . 

 

I'm looking in to buying the parts and getting it fixed but I need to wait to get my pip, but then I need to pay Bill's and what's left see about the parts .I'm looking in to getting a grant /loan ..

 

As your repair has cancelled the policy, What it would cost me to argue with them then they turn round and say still not fixing it . As they done excuse after excuse 

 

If you look at their bad reviews  you see they done this load and loads Times,  it's all the same stuff they say to people and I dont have any paper work which shows my terms and conditions, they can make it up as they go along 

 

One excuse I only have £400 cover, Yet on the policy when I joined  !! We cant fix it we replace it !!  

 

One the questions was

how old is your boiler-  answered 8 to 9 years  - excuse it too old  - the boiler is still for sale in B&Q now same model -  £1.100 

they just cheap knock off,  if they can fix your boiler for less than £50 but you pay them £700 over 3 years then they're in profit 

 

cheap repairs they will do expensive ones -  uneconomical to repair we not fixing it . - terms and conditions.....

Edited November 28, 2021 by dx100uk
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[dx100uk]

please refrain from using txt spk and take the time and trouble to spell properly and use the correct grammar and sentence spacing if you want help.

i have made your posts easier to understand as best i can

 

dx 

siteteam.

[stu007]

Hi 

 

You may not have any paperwork as you took it out online with them but that does not stop you asking them to provide you with a copy of the agreement that you signed up to online, you are entitled to a copy of that to se exactly what you agreed to and there actual Terms and Conditions.

 

You also need to ask them for the 2 individual that came to your property for there Gas Safety Registration Number which again you are fully entitled to ask and they do need to respond to that and when you get that info you check it on the Gas Safety Register.

 

You cannot challenge a company like this without getting the above information as you need this, I know this doesn't help you with your present situation especially with the way the weather now is and being on benefits.

 

What I would advise is to have a wee chat with you own energy provider to see what assistance they may be able to offer even in changing your Boiler as they may be able to offer something. (I am not saying they will but no harm in asking)

 

Also have a wee look at this link:

 

Financial Grants for Individuals | Financial Assistance for Individuals | Charis

WWW.CHARISGRANTS.COM

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We have over 17 years of experience assisting individuals to make a successful application for financial grants or schemes to fulfil their...

 

 

[IDR car]

Mrs called   nest  and they looking into it for us... 

[dx100uk]

Nest?

[IDR car]

Yes it the govenment schema to insulated and new boilers  for disabled and low incomes . They coming out friday to look at the house and see what it  needs.  

[stu007]

Hi

 

I assume it is this link if you could clarify: 

 

Nest | nest.gov.wales

NEST.GOV.WALES

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Welsh Government Warm Homes Nest Scheme

 

 

[IDR car]

That's the ppl sorted it they be out to check me out and fit the boiler . Wished I called them 1st rather than  scam your repair .. 

 

[IDR car]

Sorry for the delay but good new fantastic news   

 

the nest (Gov heating ppl.)  inspector came to my house and approved my new boiler and some new radiators and they arrived today and they're fitting the boiler now . . 

 

today or tomorrow i will have heating an hot water for the 1st time in 3 months .    AWESOME.... 

 

As for the scumbags insurance they dumped me and to be honest  good riddance I dont have to worry about them leaving me in the cold again . 

 

Ooooooooo it so hot in here  lol hot water  central heating.  FANTASTIC. 

 

I can feel my fingers now when I wash my hands   lol .

 

Thanks for your help . 

[stu007]

Hi

 

That is fantastic news especially with the way the weather is and down where you are.

 

Are you still wanting assistance with Your Repair?

 

Please let other know in your area about the Nest link and also the link I provided in post#7 as people may be completely unaware of this.

 

I am glad you now have heating and hot water sorted

 

Can you turn that heating down a bit is to hot can feel it from here 

[IDR car]

Hi 1st all NO I will not turn it down I'm up there with the big boys   china Russia India me   with global warming   lol . 

Thank you for your help but iv got nowhere with !  your repair !  As in terms of them replying  or help .its the wrong time year to drag this out fighting them while I got no hot water or heating.  I have left bad reviews on there sites  hoping that will help others from making the same mistake as me  ! joining there scam !. 

As for the NEST  yes it's the government backed scheme for ppl on disability an low income to help warm there homes . 

Just do what I did ASK   they can only say yes or no  and there supa fast .

So thank you . I will be keeping a look in and see if any one else post about  !your repair!  As I can guarantee I wont be the last person scammed.   Cheers . 

[stu007]

Hi

 

Its no problem we are here to help.

 

At least you are all sorted now no thank to that lot and importantly have your heating especially at this time of year.

 

I would let others in your area know about Nest as they may be unaware of this.

 

If you need any other help you know where we are.

 

You take car of yourself and have a good Christmas