Need advice please WWW.EBONYANDIVORYMOTORS-SCUNTHORPE.CO.UK - faulty car after

[Kate2021]

I’m in need of some advice if anyone can help 

 

in August me and my husband bought a car from a local car dealership

we paid £4290 for it

 

a week later we had to take the car back as it went into limp mode and the coil light came on,  they said they updated the system so should work fine which it did

 

Yesterday when the same thing happened but this time the engine management light has come on and it also says the start stop has a fault s

 

we have looked at our paper work and it says we have 90 days warranty,  we have had the car 96 days

 

also on looking at our paperwork my husband hasn’t actually signed any of our paperwork and the date that’s on the paperwork isn’t when we actually picked the car up (the copies we have) 

 

does anyone know if we can take the car back to this car dealership to get the problems sorted

 

we have been told by my husbands friend who is a mechanic that it’s going to cost over £1000 to fix which is money we don’t have 

Edited November 17, 2021 by dx100uk
added A few blank lines only..dx

[dx100uk]

Please name and shame the dealership

how did you pay for the car?

 

warranty means nothing and is not worth the paper it is written on.

 

under your consumer rights if a fault occurs within 6 mts its down to the retailer to fix the car, they have one chance and if that doesn't work you can reject it for a full refund.

 

Dx

[Kate2021]

It’s called ebony and ivory in Scunthorpe

 

my husband paid using his card

 

we put a deposit down on the 5th and the rest was paid a few days later,  then they told us we couldn’t have the car for another week till they had serviced etc 

 

we picked it up on the 13th of august then the problems started that weekend but couldn’t take it back till the Monday and was meant to be sorted .

 

 

[honeybee13]

Hi.

 

Is it these people please?

 

Used cars for sale in Scunthorpe & Lincolnshire: Ebony & Ivory Motors

WWW.EBONYANDIVORYMOTORS-SCUNTHORPE.CO.UK

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Used cars for sale in Scunthorpe & Lincolnshire: Ebony & Ivory Motors: Competitive finance deals, part exchanges welcome, call now!

 

HB

[Kate2021]

Yes 

[dx100uk]

debit or credit card?

[Kate2021]

Debit card 

[dx100uk]

thank you 

that should be all that is needed info wise

 

so to date you have not contacted WWW.EBONYANDIVORYMOTORS-SCUNTHORPE.CO.UK to advise of the new issue?

[Kate2021]

No I will be doing tomorrow I didn’t want to go in all guns blazing until I had some advice on the matter first 

[dx100uk]

ok thank you.

 

i see @BankFodder, the master at this has viewed the thread and will advise soon on what to write.

 

dx

 

[Kate2021]

Ok Thank you 

[BankFodder]

 

The reviews on this company ebony and ivory to be quite good – and although one should be careful about trusting them, they haven't come across our radar before.

The first thing to understand is that the warranty is meaningless. Have a look through this forum and see what we have to say about warranties – they tend to be given by most car dealers and their effect is to make people think that they have no other rights and that at the end of the warranty – 90 day, six months, one year – et cetera – they, the customer, have no further rights and have to pay for everything themselves.

This is completely wrong. You have excellent statutory rights under the Consumer Rights Act 2015. The car has to be of satisfactory condition and remain that way for a reasonable period of time. Not only that, once a defect which breaches the 2015 Act occurs then you have up to 6 years to bring a claim.

Normally I would launch in with all guns firing – but you may as well test the water and see what happens.

Go and see the dealer. Be very non-conflict. Tell them about the problems and see what they say.

If they immediately start distancing themselves and saying that the warranty has expired then tell them that you know about your consumer rights and that you want them to address the issues because that is what you paid for and that is the law.

However, be aware that once you get into that kind of language that that will start to damage your relationship with them – but on the other hand if they start getting into that kind of language, then your relationship with them is probably kaput anyway.

 

What might be interesting is to take a telephone and set it recording and have that in your top pocket so it catches the conversation – but that's up to you.

If the dealership is as good as gold and takes on the repair then that might be the easiest way to go – but if they balk at all then come back here and we will help you take it to the next stage.

Start reading up on your statutory rights under the Consumer Rights Act. This is important educational information for anybody in the country when they are buying any kind of goods or services – whatever they are.