Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Packlink Refund Not Received


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 880 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi

 

Another issue to deal with in late September i sold a gaming pc on eBay £950 it sold for it was delivered by Hermes damaged and used pack link to book the collection and delivery. I used all the photos my buyer sent to me and issued them to pack link

 

first few weeks slow and painful process they tried to wriggle out of paying out even though i paid for insurance on my delivery,  at this point i lost all patience with them.

 

Few more weeks passed and kept getting the usual crap tell your buyer to keep all original packaging etc which i did,  the buyer sent back my PC in its original packaging, i sent these to pack link

 

another 2 weeks passes then i got an email saying dossier complete and the details of payout 30 days from today which was 13th October.

Checked my bank daily and still no £950. 

 

I have emailed them every days for the last 7 days asking about where my money is and now all emails have been ignored.

 

I am slowly losing my patience with these people i hear they are based in Spain and also hear they are partly owned by eBay 

Link to post
Share on other sites

These were the replies i got from them seems they trying to leave it al up to pack link who hasn’t responded to any of my emails in over 7 days

 

Dear Christopher,  
 
Thank you for getting in touch with your enquiry regarding parcel xxxxxx

 
As advised on the 13/09/2021 at 13:29 to make a claim for the parcel you will need to contact Packlink directly.
 
While your parcel was sent using the Hermes network, Packlink are regarded as the carrier in this situation as they provided you with the shipping label. This means that any claims for parcels which have become lost, damaged or delivered late will need to go directly to them so they can discuss the appropriate next steps with you.
 
Your contract to deliver goods is with Packlink, Packlink then have a contract with us directly so this will need to follow the same chain when making a claim.  
 
If you need anything in the future, please contact your Hermes Customer Service Team and we’ll be happy to help.
 

Kind regards,

Hermes CEO Complaints Department 
Hermes 1 Capitol Close Morley Leeds LS27 0WH
 
Second Email
 
Hi Christopher
 
Thank you for contacting our CEO, Martijn De Lange. My name is Danielle and Martijn has personally asked me to investigate this matter on his behalf.
 
We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately on this occasion we have not met the standard of delivery we expect.
 
I am very sorry that you have experienced a problem with this delivery and understand how frustrating this must be.
 
Having looked through the communication we have had around this parcel xxxxxxx
 
 i can see that we have in fact been in touch with Pack link ourselves in accordance with our process and advised them to pay out for the damaged item.
 
At this point we are unable to assist you any further with this claim and once again advised you contact Packlink.
 
I appreciate that this has been going on for some time and may not be the outcome you are hoping for but I can only advise you contact Packlink again regarding your claim.
 
I'm pleased to have helped you reach the right place today and your Hermes Customer Service team is here if you need anything in the future
 
Kind Regards
 
Hermes Executive Office
Edited by dx100uk
Ref no's removed..dx
Link to post
Share on other sites

Letter of claim was sent by Royal Mail but not heard anything back from them yet this is a response to a CEO email i sent stating that i have not received my compensation and now pack link are ignoring all communciaton 

Edited by dx100uk
unnecessary previous post quote removed
Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...