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Packlink Refund Not Received


Chris34731
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Hi

 

Another issue to deal with in late September i sold a gaming pc on eBay £950 it sold for it was delivered by Hermes damaged and used pack link to book the collection and delivery. I used all the photos my buyer sent to me and issued them to pack link

 

first few weeks slow and painful process they tried to wriggle out of paying out even though i paid for insurance on my delivery,  at this point i lost all patience with them.

 

Few more weeks passed and kept getting the usual crap tell your buyer to keep all original packaging etc which i did,  the buyer sent back my PC in its original packaging, i sent these to pack link

 

another 2 weeks passes then i got an email saying dossier complete and the details of payout 30 days from today which was 13th October.

Checked my bank daily and still no £950. 

 

I have emailed them every days for the last 7 days asking about where my money is and now all emails have been ignored.

 

I am slowly losing my patience with these people i hear they are based in Spain and also hear they are partly owned by eBay 

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I don't understand why you are slowly losing your patience.

 

Take control and start suing Hermes. We will help you

 

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Of course they are giving you a load of rubbish.

 

Spend some time reading the Hermes stories on this subforum and you will understand the whole picture and then we will help you launch your claim

 

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only cause they know you cant sue packlink and might give up.

 

go sue hermes for the damaged item and any other expenses you've lost...

 

 

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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hermes claimform 

 

lots of threads detailing exactly what to do

have you complained to hermes at all yet?
 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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This Packlink saga stuff is becoming boringly predictable.

I suggest that you cut to the chase – send Hermes a letter of claim.

Post a draft of it here for us to check. Then get ready to sue them.

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These were the replies i got from them seems they trying to leave it al up to pack link who hasn’t responded to any of my emails in over 7 days

 

Dear Christopher,  
 
Thank you for getting in touch with your enquiry regarding parcel xxxxxx

 
As advised on the 13/09/2021 at 13:29 to make a claim for the parcel you will need to contact Packlink directly.
 
While your parcel was sent using the Hermes network, Packlink are regarded as the carrier in this situation as they provided you with the shipping label. This means that any claims for parcels which have become lost, damaged or delivered late will need to go directly to them so they can discuss the appropriate next steps with you.
 
Your contract to deliver goods is with Packlink, Packlink then have a contract with us directly so this will need to follow the same chain when making a claim.  
 
If you need anything in the future, please contact your Hermes Customer Service Team and we’ll be happy to help.
 

Kind regards,

Hermes CEO Complaints Department 
Hermes 1 Capitol Close Morley Leeds LS27 0WH
 
Second Email
 
Hi Christopher
 
Thank you for contacting our CEO, Martijn De Lange. My name is Danielle and Martijn has personally asked me to investigate this matter on his behalf.
 
We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately on this occasion we have not met the standard of delivery we expect.
 
I am very sorry that you have experienced a problem with this delivery and understand how frustrating this must be.
 
Having looked through the communication we have had around this parcel xxxxxxx
 
 i can see that we have in fact been in touch with Pack link ourselves in accordance with our process and advised them to pay out for the damaged item.
 
At this point we are unable to assist you any further with this claim and once again advised you contact Packlink.
 
I appreciate that this has been going on for some time and may not be the outcome you are hoping for but I can only advise you contact Packlink again regarding your claim.
 
I'm pleased to have helped you reach the right place today and your Hermes Customer Service team is here if you need anything in the future
 
Kind Regards
 
Hermes Executive Office
Edited by dx100uk
Ref no's removed..dx
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Is this in response to your letter of claim?

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Have you sent Hermes a letter of claim by royal mail yet?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Letter of claim was sent by Royal Mail but not heard anything back from them yet this is a response to a CEO email i sent stating that i have not received my compensation and now pack link are ignoring all communciaton 

Edited by dx100uk
unnecessary previous post quote removed
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when, giving what time limit before you launch your claim?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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By the way, who is the signatory to these messages you are receiving?

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Thank you. These are just some of the people who lend their name to Hermes attempts to avoid their legal responsibilities to their customers.

Of course they have their jobs to worry about but effectively they are complicit.

… I was only following orders….

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