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Hermes delivery company

Baker guy

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I made a purchase from Groupon and they chose Hermes to deliver,they posted on my Hermes app that they would deliver Friday 5th last week


, then Friday Hermes  posted that "due to unforeseen circumstances" they could not deliver however would deliver next working ....heard nothing till Tuesday when the same thing couldn't deliver again.


This is not the first problem with Hermes,  I have had numerous missing deliveries etc. I contacted Groupon 2 days ago and let them know I needed the order for Saturday at the latest as I need it to take away on holiday with me,and if it didn't arrive I would need to cancel the order as it would not be needed after saturday 13 th I am still waiting for a reply.


I am hoping you can help or advise?


A very frustrated person.

Kind regards

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If there is a failed delivery then Groupon is responsible. You can either sue Hermes – or it might be more straightforward in this case to go against Groupon.

I think that you need to write a letter of complaint to Groupon and tell them that you are holding them responsible for the failed delivery and you want reimbursement within seven days.

If they decline or they simply don't reply then come back here. If you do come back here about it then start reading up on the steps involve taking a small claim in the County Court because that is probably where you will need to go.

What about all the other failed deliveries that you have referred to? Have you done anything about those?

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Thank you Bank fodder

Yes I got compensation from Hermes as they were 2 parcels I sent out, and took insurance out When I organised the delivery. The 2 others that didnt turn up were orders from ebay but the people I ordered from refunded the order price.

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