EDF Energy pursuing me for GNE (Green Network Energy) erroneous bill ! please help

[Speshe]

Firstly I love this forum and the community !  always some great nuggets of advice !

 

issue: Do I have to pay EDF Energy money they believe I owe them from my old energy supplier (GNE) that has since gone bust , EDF can't provide me with a revised final bill as GNE are no longer trading ?

They also got the day and night readings the wrong way round and have offered to knock £50 off

 

Background to issue:

Went with GNE they went bust and auto transferred me to EDF - left EDF after 1year to pure planet -- pureplanet gone bust now auto moved to shell energy ......(sigh).....

Below is the last email from EDF any advice on what I should do and what my rights are would be gratefully appreciated !!! 

 

 

Last email from EDF:

_____________________________________>

 

"Thank you for your email and the photographs, that’s great.

 

They confirm that rate 1 is the day which is how we were billing the account and this has been passed on to the new supplier.  Looking at the GNE final bill, they were billing the readings the opposite way round but the usage was correct around 12 units day and 4 units a night

 

Below is a list of all the readings I have collated from GNE  & their final bill and EDF Smart database

 

Date               Day            Night 

 

GNE

08.08.2019   00000        00000 Installation

23.12.2020   05994        02127 smart = 11.92/4.23 unit per day and night

23.01.2021   06538        02231 smart = 17.55/3.35 unit per day and night

28.04.2021   08031        02589 smart = 15.72/3.77 unit per day and night

average        12.77 upd   4.12 upn

 

Reads have flipped but usage seems correct??

 

EDF                Day              Night 

28.04.2021   02589         08031 transfer reading

10.05.2021   02759         08084 smart = 14.17/4.42 unit per day and night

23.05.2021   02905         08141 smart = 11.23/4.38 unit per day and night

23.06.2021   03246         08272 smart = 11.00/4.23 unit per day and night

23.07.2021   03568         08415 smart = 10.73/4.77 unit per day and night

23.08.2021   03978         08490 smart = 13.23/2.42 unit per day and night

21.09.2021   04296         08604 smart  = 10.97/3.93 unit per day and night  - Change of supplier reading

27.10.2021   04376         08751 smart = 10.56/4.08 unit per day and night

Average       11.69 upd    3.92 upn

 

Therefore as far the electricity is concerned the bills are correct for the correct usage.

 

Looking at the gas, GNE used a higher reading to close their account of 4121, this is higher than smart meter readings that we received so a disputed read has been raised to change the reading to 3278. As GNE are no longer trading they are unable to send you a revised final bill, so we have adjusted the reading on the EDF account and added a credit adjustment for £256.78p to cancel the 843 units of gas.

 

We are sending you a revised dual fuel final bill for £239.33p.

 

As an apology for the confusion I would be happy to offer you a £50.00 credit, which would reduce the bill to £189.33 as resolution to the complaint. If you are then in a position to pay the bill in full that’s great, alternatively I would be happy to set up an affordable payment arrangement for you, just let me know what you can afford each month and what day of the month you can make the payment,

 

I look forward to hearing back from you regarding this matter

 

Yours sincerely "

 

Also is there a way to pay / bank transfer  EDF a single payment without them then being able to take any further payments ?

 

Thanks 

[BankFodder]

I'm afraid I don't have time to go through all the billing details that you have posted.

The most important thing is that they are subject to the backbilling code. This means that you must be correctly billed and if you haven't – and it's not your fault – then the most they can hope to recover from you is for the previous 12 months – after it has been correctly billed.

In terms of requiring you to pay for a company which is now no longer in existence, I would have thought that you would be entitled to receive bills. However if you haven't been billed and GNE went bust more than 12 months ago, then you would be protected by the backbilling code.

If for instance they have gone bust six months ago, then you would only be liable to pay six months money – assuming that it was correctly billed.

Does that help?

[FruitSalad1010]

Bank transfer details can usually be found on any one of the bills you have received. Failing that they will be available on the suppliers website, you just have to look for it perhaps within terms and conditions for domestic customers or within the tariff agreement you are signed up to. Naturally energy companies don't like it when customers take control of their money and dictate how they pay for their energy.

[dx100uk]

There is nothing edf can really do if you dont pay rhis .

Its old, its wrong , in dispute and its not as if they can fit a pp meter or cut yoy off they are not your supplier now.

 

Dx

[Speshe]

I am happy to pay £113 not £197 which is what I was paying per month originally with GNE before the auto transfer to EDF. EDF did say on switch that they keep the same pricing or less for the year.

 

What do you think I could email them to get them to drop this ?

 

Kind regards

 

 

 

 

Edited November 10, 2021 by Speshe

[dx100uk]

pers id ignore now see what they do.

 

just keep us informed.

 

cant hurt you to string them along.

[Speshe]

okay will do its been 8 weeks so far.... their response is attached 

 

We're very sorry this is taking so long to fix.pdf

[Speshe]

Update: EDF sent the below email today ….. do I ignore it, they are saying if I don’t it will effect my credit score ? Thanks  ”We recently sent you your final bill for £189.33 but we’ve not received payment yet. If you’re having difficulty paying, please get in touch so we can help.

Ways to pay Log in to MyAccount to pay with your debit or credit card Call 0333 200 5108 – our automated phone line, open 24/7 Please note that if you left EDF more than six months ago, you'll need to call the automated line to pay

If you're struggling to pay If you’re struggling to pay in full, whether due to the COVID-19 pandemic or other reasons, it is important that you contact us as soon as possible. We may be able to offer you an instalment plan

If you don't pay If we don’t hear from you or receive full payment in the next 7 days, we’ll have to consider other options to recover the debt. We don’t want to do this, as you’ll incur additional charges, which we’ll add to the amount you already owe us. Your credit score is likely to be impacted. This will affect your ability to obtain future credit such as mortgages, mobile phone contracts and credit cards. To get help and discuss the options available to you call us on 0333 009 7032. We're open Monday-Friday 8.00am-8.00pm and Saturday 8.00am-2.00pm.

[dx100uk]

is the A/C showing?

[Speshe]

It has my old account number and billing address at the start of the email . I am. I longer with them as a supplier though.

[dx100uk]

sorry? try that again you are not making sense

 

please check your credit file, is this account showing there?

[Speshe]

Apologies this is all new territory to me.

 

Just downloaded my credit file report from equifax and Green network energy and EDF are not listed anywhere including not listed under credit agreements section

[dx100uk]

good shows you its just an idle threat to trash it then.

 

you say this was an old account at an old address?

is that address showing in the linked addresses section on your file 

[Speshe]

Yes an old account but at same address ,

I have been a home owner there for about 8 years.

The linked address is showing as my parents address 

 

im wondering what action EDF are likely to take ?.. 

[dx100uk]

sorry i was getting confused this is an old bill at your present address.

 

there is little they can really do

they can't fit a prepayment meter or cut you off, they are not your current supplier.

they could get a DCA involved and no they can't add any penalty fees for doing that, they are unlawful, and as you already know? from reading my sig below, a DCA is NOT a BAILIFF and never can be, they have ZERO legal powers on ANY debt no matter what it's type.

 

they COULD go for a CCJ ...BUT they would HAVE to abide by the pre action protocol letter of claim FIRST which you could then raise a new dispute over.

 

 

On 10/11/2021 at 15:13, Speshe said:

I am happy to pay £113 not £197

 

have you stated this to them?

[Speshe]

No have not stated that to them 

I will do and request that this closes the matter in full if they dont accept then I’ll wait for the CCJ pre action letter ?…

[dx100uk]

I would

[BankFodder]

Open

[Speshe]

 

EDF Energy are pursuing me for an old GNE (Green Network Energy)bill.

the final bill they sent was wrong they corrected it I offered to pay them £113

they refused and said I owe £189

They have passed it to a debt collection agency and I am getting phone call texts and letters.

How do I make this bill go away I don’t want to pay them a thing now they should have accepted my first offer after messing up my bill and putting me on a crap tarried during the automatic transfer after gone went bust.

thanks for your advice in advance 

They have got debt collected involved trying to ring text and email and sending letters there threatening CCJ as well what should I do 

 

2022-01-15 EDF urgent action require £189.33.pdf

[unclebulgaria67]

A bit of a rubbish general debt letter.    Ignore Themis

 

Go direct to EDF and find out why they think you owe them a debt.

 

Register a formal complaint with EDF stating that they have made a mistake and you require them to resolve this or you will continue to the Energy Ombudsman.  

 

https://www.edfenergy.com/for-home/help-support/making-complaint

 

Once the complaint is registered, they should put  debt collection on hold.

[FTMDave]

DCAs have no power as it's not their debt.  Laugh at them and ignore.

 

I love Court Fee's

[dx100uk]

No dca has any legal powers on any debt -they are not BAILIFFS

 

Dx

[dx100uk]

threads merged

 

dx