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Hermes via Parcel2Go - lost £570 PS5


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Hi @BankFodder Received a reply back still insisting that i go with Parcel2Go.. what do you advise i write back to this? thank you


I have registered with Moneyclaim so i should send off the particulars claim?


Response By E-mail (Arshad) (10/11/2021 02.17 PM)
Good Afternoon Hakim,
Regarding tracking numberxxxxxzzx
Thank you for your response.
I am sorry we are unable to assist you with a claim, this is due your contractual agreement being with Parcel2go.
Kind Regards,
Arshad Khan
Customer Service Advisor
Edited by dx100uk
Id number removed
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Yes, don't have any more communication with them.

You will have to remind me – you have sent your letter of claim? When does the 14 days expire?

Have you prepared your money claim? Is everything ready to go?

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sorry guys, i was away on holiday needed the break! But i am back and haven't got much longer for my claim to expire with Hermes.


So as instructed here, i didn't have anymore communication with them


06/11/21 - sent letter of claims

08/11/21 - Hermes responded by telling me to go to Parcel2Go

08/11/21 - I responded back saying I enjoy full contractual rights under the Contracts (Rights of Third Parties) Act 1999.

10/11/21 - Hermes denying responsibility and insisting i go to Parcel2Go due to contractual agreement


The expiration should end on the 20/11/21 if i am not mistaken? I am not sure whether non working days are included so might need your help here!


I can confirm i registered with Money Claims but just wanted to confirm as i have seen two different money claims but i used this:


Make a claim against someone who owes you money or manage an existing claim: small claims court.


That claim is pretty much complete, just on the timeline wasn't sure whether to add that i have sent off the letter, when they responded etc.. So i take it once the 14 days have expired i add that to the timeline too and then get this claim sent off!


Just to confirm too, that the particulars of claim goes at the very first bit of the application where they ask a description of what happened?


Thank you @BankFodder




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  • dx100uk changed the title to Hermes via Parcel2Go - lost £570 PS5

Post the details of your claim here for us to check

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Looks okay. Thanks.

Please post multipage PDFs in a single file in future please. Thanks

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Hermes has been given an extra 14 days to respond to your claim. 

They need to respond to your claim before 4pm on 29 December 2021.


as expected lol

Edited by dx100uk
  • Haha 1
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You mean they have done AOS?


please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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