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Tyre delivery - how long to wait, can I get a full refund?


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I ordered some tyres online through 123tyres.co.uk on the 30th September. The order was accepted and invoiced and I was advised that "Delivery date: The items were sent out on 30.09.2021 and will probably arrive on 8.10.2021."

I was provided with tracking numbers on the 30th September.

To date these tyres have not arrived.


I have emailed the company and they tell me that they are "stuck in Customs" and they are unable to advise on when I will receive them.

I asked who the shipping company was and have been advised that it is DPD and also that the tyres are being shipped directly from Germany.


If I input the tracking number(s) into the DPD website, it states that:

  • Order information was transmitted to DPD on the 30.09 @ 17:37
  • Handled by Customs (Oldbury UK) on the 30.09 @ 17:11


Call me suspicious but given that they were on dispatched on the 30th from Germany, I wonder how they could possibly be being handled by Customs in the UK on that same date and surely there would be tracking information for them from Germany to the UK....


My questions is where do I standing legally to reclaim my money as I need to get tyres fitted? The company are unable to provide me with any sort of delivery date - not even an estimate - which I have had confirmed in writing.


Any help much appreciated.


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If you bought them from a UK company then they have been purchased subject to the distance selling rules and that means that you have a 14 day cooling off period which ends 14 days after the tyres have been delivered.

This means that you could cancel the order now and demand your money back. I expect that you paid using some kind of bank card and at the slightest hint of any problems I would contact your bank and instigate a chargeback.

The bank doesn't like chargebacks but who cares

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If the total is over £135 (I think) the carrier will be looking to collect duty/VAT from you before delivery. Are you sure 123 have the correct contact details for you?


Another one of the joys of Brexit

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the op should not have to pay any import duty, the tyres were ordered on a uk website with a uk address.

import from their german parent? co. is their problem


do a chargeback to your bank

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Ordering items online from EU based retailers may leave you responsible for unexpected fees. Here we explain what they are, how much they might be...


We could do with some help from you.



 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service


If you want advice on your Topic please PM me a link to your thread

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