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Help need with a solicitor complaint.


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I instructed a law firm to carry out a review for, Continued Health Care Funding  (CHC) for my mum, who is in a care home paying £5000 per month.

 

Cost £2100, when I received a copy of the report certain 'domains' were, in my opinion wrong. They said mum would walk round collecting cups and saucers, She can't walk!! And that she could eat - she can't feed herself. There was more, but you get the picture.

 

Today, I have had an NHS CHC review, and they 'scored' my mum much higher in most of the domains. . The NHS done a proper job, and scored accordingly. The opposite of what I expected.

 

It's been less than a month since the law firm did the independent review, mums condition has not changed.

 

I think this is what's happened, I have been charged £2100, they appointed a nurse who made a few calls, and maybe a zoom call and pocketed a nice chunk of the fee for her time. The information given was wrong and when I raised concerns, the report had been done people paid and they don't want to do revisit it.

 

I have asked a refund because the report was not fit for purpose, but I'm fuming because I think i've been ripped off. I suspect the solicitor will not just say 'yeah ok our appointed nurse done a happy job here's your refund.

 

Any advice would really be appreciated.

 

Cheers,

 

Paul

 

 

 

 

 

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Did the law firm provide written information on this particular service, before you agreed and paid the fee ?

 

What information was provided about the reports they were obtaining ?

 

Please provide more information about the service offered and the terms for the report being provided.

 

What was the time period betweem the two different reports i.e. was there a significant gap ?

 

 

 

 

 

 

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I instructed a law firm to carry out a review for, Continued Health Care Funding  (CHC) for my mum, who is in a care home paying £5000 per month.

 

Cost £2100, when I received a copy of the report certain 'domains' were, in my opinion wrong. They said mum would walk round collecting cups and saucers, She can't walk!! And that she could eat - she can't feed herself. There was more, but you get the picture.

 

Today, I have had an NHS CHC review, and they 'scored' my mum much higher in most of the domains. . The NHS done a proper job, and scored accordingly. The opposite of what I expected.

 

It's been less than a month since the law firm did the independent review, mums condition has not changed.

 

I think this is what's happened, I have been charged £2100, they appointed a nurse who made a few calls, and maybe a zoom call and pocketed a nice chunk of the fee for her time. The information given was wrong and when I raised concerns, the report had been done people paid and they don't want to do revisit it.

 

I have asked a refund because the report was not fit for purpose, but I'm fuming because I think i've been ripped off. I suspect the solicitor will not just say 'yeah ok our appointed nurse done a happy job here's your refund.

 

Any advice would really be appreciated.

 

Cheers,

 

Paul

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