Wording an SAR to Scottish Power and Face2Face

[Buncrana]

Good morning everyone,  

 

It’s been a while

 

A friend had previously had issues with SP and F2F. 
 

SP used F2F to access his property and change the meter to a PAYG card, loaded in their favour.

 

He’s asked me to send both a SAR to find out what was said between both companies.

 

At the time this was all going on he was in a  very bad place due to a very acrimonious marital split and no work for a long time so he let things slide when normally he wouldn’t have. 
 

Add into the equation that SP didn’t read his meter for about three years, he sent pictures of the meter to SP, but they said the figures were wrong, not sure why as meter number was supplied as well as the reading.

 

How does the wording sound for this to both companies.

 

Data Controller:

 

Please can you supply all correspondence regarding <address,  account number and Mr Jimmy McGlumpher>  Whether it be by post or electronic means between the dates of……

 

Please enclosed the appropriate fee by postal order. 

Regards,

 

Jimmy…

 

Does this sound ok or does it need anything else in there?
 

 

[dx100uk]

Don't change our SAR template

 

Just state all data

[Buncrana]

Thanks DX

[Buncrana]

Hi folks,

My friend had this reply back from Face2Face.

 

He sent the SAR to them as well as SP as he wanted to know what correspondence etc passed between them both.

 

Is this reply acceptable or can he insist on the SAR being enforced??

 

 

F2F reply1.pdf

[dx100uk]

in  a way they are correct as they operated on behalf of their client sp.

not sure what use the f2f data will do him mind?

 

what is he after trying to findout?

 

i will guess, that he thinks that if sp had looked at his photos etc, things might not have been so bad?

or what does he think was 'wrong'?

 

dx

[Buncrana]

Hi DX,

 

He wants to know what was said between the two companies.

 

F2F were the ones that broke into his house, using a warrant from the court I should add, but he wants to know what SP said to them in the process of executing the warrant.

 

He is adamant that his account was in credit before they broke in and installed the payg meter. 
 

As far as he is aware there are no final meter readings from the one that was taken out. 
 

Once the wife and kids left he lived like a hermit. No heating, very little lighting etc.

 

SP were still charging him by DD the same amount as if the whole family were still there. 
 

Hence the reason he thinks he was in a lot of credit with them. 

Edited October 21, 2021 by Buncrana

[dx100uk]

then the stuff from sp will prove or disprove that.

 

not alot he can do if it was justified.

 

so he knew this was going to happened, and just ignored everything?

was he not there when they entered the property?

 

dx

[Buncrana]

He was aware that it could happen but wasn’t aware of when. 
 

No, he wasn’t at home when they entered. 

[dx100uk]

urm being pretty candid then

there would have been numerous letters regarding this over months and months and even advance warning a warrant was being applied for from the court, of which he would have been advised how to prevent it... ignoring everything simply because you disagreed with balance etc thinking sense would prevail is not the way to go.

 

if he could prove that sp are wrong then he might get the meter removed, but i suspect thats a very long shot.

if he owed, and was not paying at least something in good faith but was saying im paying nowt cause you are useless , that wont wash.

 

the dispute should have been properly carried through whilst payments were made.

 

dx

 

 

 

[Buncrana]

Absolutely agree DX. 
 

He was in a bad place at the time. His life was falling apart. 
 

To compound it even more he’s about to complete the house sale. 
 

He’s trying to prove that he never owed them money, he thinks they owe him.

 

Hopefully the SARS will help him..

 

And I appreciate your frankness:)

[dx100uk]

[Buncrana]

On 21/10/2021 at 16:40, dx100uk said:

 

Hi folks,

 

Happy New Year to you all

 

My friend now has all the information that he needs and is slowly going through it with his daughters help.

 

Unfortunately I am unable to do so as we are moving to another part of the country.

 

Hopefully he'll get the answers he needs.

 

I have one question regarding the SAR though.

 

With the template wording, can that be used on any company?

 

I'd like to send one to the pub company that we rent our pub from as I think they are trying to con us with our Dilapidations report.

 

 

[stu007]

Hi

 

You can use that SAR Template whenever you need it whether it be a Company/Business/Housing etc. and adjust it to suit your requirements.

 

In any SAR always remember that simple phrase 'ALL DATA' as it cover whatever format they hold that data in whether it be recorded phone calls, written, emails etc. it cover ALL DATA.