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    • Hi,  An elderly friend has received a parking charge notice from Smart Parking after parking at Haven Banks Retail Park, Exeter(date of contravention 04/05/22) . On looking at it it appears he started to enter his registration - entered the first 3 letters and then for some reason entered the whole registration after that (ie 3 extra letters in the front). It is still very clear that it is his registration.   He wanted to pay it straight away but my understanding is that the rules changed in January 2020 for this sort of mistake and that at the first appeal the notice has to be dropped or reduced depending on how big the mistake.  I offered to draft an appeal letter for him which he signed and I posted off.   I am kicking myself now as I really should have sent it by recorded delivery (I’m sure they will probably say they haven’t received it!).   I have however now taken a second look at the Parking Charge Notice sent by them and I see that they have dated it 19/05/22.  As this is 15 days after the contravention and my friend would not have received it for a couple of days after this am I right in thinking that the 14 day rule has been broken by them?  Surely this notice should have been dated within the 14 days?. 
    • I hope you're pleased that the funds have been released as we thought they would be? From memory, I think you said you weren't too bothered about the account being closed as long as they returned your money?   HB
    • I have insured with this company for two years and within that time have had two problems  ( last Year ) with repairing the same door on my Beko washing machine. On the 13 May this year yet again the door would not open on the machine after a wash, called the company and on the 16 May engineer came and said there was a fault with the lock. He came back on the 24 May and spent over an hour trying to repair the door then said it's faulty and I need a new door but he would recommend a new machine as it seems there's a fault with the doors. The next day I rang homeserve and was told an engineer would be calling on the 8 June to fit a new door,  I wasn't pleased so I spoke to someone else who tried to sort this out as I care for my 89 year old mother who has many health issues so we need to wash 2 or 3 times a week, I pointed out that in my agreement it states that if a repair cannot be done within 21 days then a new appliance would be given. I was told yes this is the case but a manager would need to sign this off and they were in a meeting and someone would get back to me the same day.  The next day when no phone call was received I contacted the company again and was told the complete opposite of what was said the day before and they pointed out that if the parts takes longer than 21 days then they don't have to give me a new washer because its out of their control. I'm disgusted by this response and told them so,  as they have not taken into consideration that I care for my mother and this will be 26 days waiting from the day the machine door stopped working and I have no other means of washing my mothers clothes so its now just piling up with the bed linen. So my understanding is if the parts take up to 6 weeks to arrive and are fitted then it's just tough as its not their fault so they don't have to replace the washer. Is this company even bothered about the vulnerable people who insure with them?
    • What you are actually saying is “we all risk a speeding ticket because we exceed 30mph while still in the 30 zone”.   ”it is a limit, not a target” and if you don’t want to risk a ticket (sounds like you’ve had at least one already!) - speed up if you want, but only after you’ve reached the sign   (pet peeve for me, BTW, people who drive at 40 in a 30 [for no apparent good reason], followed by driving 40 in a 50 [again, for no apparent good reason] - cruise control stuck?!?)
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