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Hermes lost my razer laptop priced £1049


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Hi guys, I have recently found this website and have been reading a lot regarding Hermes scandals. Thanks a lot to all the people running and supporting this forum. Doing lord's work.
Here is my case, hope I can get some help.
On 07/08/2021, I used Hermes service to ship my laptop however the laptop never reached its intended destination. 
On 16/08/2021, I had a chat with their representative over the phone to get an update on the situation. I was told they will start a brief investigation to find my laptop.
After a long wait, on 14/09/2021, it was confirmed that my laptop was indeed lost.
On 25/09/2021, I filled in the compensation form. 
On 27/09/2021, I received compensation of £20 + postage of £5.80.
On 28/09/2021, I asked them to review their compensation and reimburse me in full. (Formal complaint)

The laptop was purchased on 02/08/2021 priced at £1049. Do have a PayPal invoice for it.
I did not use Hermes insurance as I didn't have any trouble with their deliveries in the past.
The parcel was declared as a laptop.

I have prepared a letter of claim to send them as soon as they reject my request to pay in full.

Few questions, I couldn't find answers about:
Do i need to send email to Hermes with letter of claim or post?

Next steps:

  • Wait for formal complaint's response.. 
  • Submit letter of claim, wait 2 weeks, then register and issue complain on money claim county court website?
    Hope i can get some feedback on my letter of claim.


Letter of claim1.pdf

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You didn't use Hermes insurance because you've never had difficulty in the past is a bit like saying that you didn't bother to look when you crossed the road this time because you've never been run down before.

Luckily for you, the insurance requirement is unfair and unenforceable in our view – and I suggest that you start reading around the sub- forum to understand why and also the other arguments that will be used by Hermes against you to try and defeat your claim.

Please also read around the sub- forum to understand the process, how it works – and the steps involve taking a small claim in the County Court.

It's all pretty straightforward but it is worth understanding in advance, partly because this is a self-help forum and you need to take responsibility yourself – and secondly because you have more confidence in what you do.

On your timeline of events, everything seems to be good. In fact looking your letter of claim you do seem to have understood why the insurances unfair and unenforceable – but reinforce your reading anyway.

The only comment about the letter of claim is that you should headed up "letter of claim" – but everything else is to be good.

Send it by recorded delivery but also confirm it in an email – using the same date for both so that the 14 day deadline is the same.

While you are waiting for 14 days to expire, register with the County Court money claim website and start preparing your claim. You can save your work as you go. Post a draft of your particulars of claim here for us to check and get everything ready so that on day 15 you can click it off.

Keep us updated

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