Jump to content


Should we pay for the mistakes of others?


david501
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 247 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi,

 

Apologies if this is in the wrong forum.

 

My wife posted some tops to her sister in Cyprus last week for her birthday. She paid £14.10 for the Royal Mail Track and Trace service and was told it would take 3 to 5 working days for delivery. As one does, we kept monitoring it's progress and it hasn't moved from their Heathrow depot. We left it 6 working days before asking the post office what was happening and they told us to phone Heathrow. The number I found for the depot no longer exists and forums suggest they don't have a single telephone at the whole depot.

 

Anyway, as our local post office don't seem have reached the chapter on answering the telephone yet, my wife went there again and they told her to ring the main telephone number for Royal Mail 0345 774 0740.

 

They tell me the package is on the way back to us as no customs certificate was enclosed. I questioned if this wasn't the job of the post office staff to give us the form to complete. He says not, it is the job of the sender.

 

OK, we take a parcel to the post office and ask:

 

1. The types of postage available for Cyprus?

2. The cost of sending the package?

3. The timeframe for delivery?

 

Is it unreasonable to expect them to tell us we need to complete a customs form and hand us the form to complete before accepting the parcel?  The 2 sisters normally just do bank transfers for birthdays and it's years since we send anything overseas.

 

We will now have missed my sister-in-law's birthday and the Royal Mail jobsworth tells me we will have to pay again for this.

 

Am I wrong in thinking this is unfair?

 

Many thanks,

 

 

David

  

Link to post
Share on other sites

Topic moved to the appropriate forum.......Postal and Delivery Services

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...