I've not had much luck with power companies. Who can I email this to?

[McKinley]

I've just moved to Scottish Power (& am in Scotland).

There doesn't seem to be an email address I can see to send details.  I've tried calling, but as happens with so many things, I'm asleep before the call is answered (presuming it is answered).  I've logged into their site, but there doesn't seem to be a message option.  I know my gas reading from memory now, as I'd stopped using it until they got things sorted out.

Here's the text of my email, as it saves further explanation.  I've replied to one of their emails, but it's a "donotreply@" one, so don't see it being fruitful.

They asked my initial meter readings, & I also included my account number & personal details for them to know who I am.



"The best way to contact me is by email, as I'm in bed asleep most of the time.

My gas reading is 6408, & has been paid to 6415, but the account had moved to British Gas after the two previous companies had problems, & British Gas aren't very good at sorting things quickly.

I can't read my electricity meter as its right next to the ceiling, and I'm not great with ladders, but it's a smart meter if that solves things.

If you need someone to read it, please let me know in advance & I can get someone to be here to get the door.

Thanks"

[AndyOrch]

Welcome to the forum

 

Have you not registered on line to open an online account ?..you can normally submit readings through that portal .

 

https://www.scottishpower.co.uk/

 

Andy

[McKinley]

Thanks.

Yes, I've done that but it didn't appear to offer a way of sending messages.  There was the issue of the real/paid-to gas readings, & being unable to see the smart meter due to its location.

There's also an issue if I'm being looked after, it seems to prevent their reading smart meters when my power at home is turned off.

I have since just found their email address & sent off the aforementioned section.  If anyone else needs a copy it is...

[email protected]

[stu007]

Now this is only if you are Disabled.

 

1. Register with there Priority Services Register.

 

2. If you are having issues with reading the meters whether it be Electricity or Gas you may be able to get these moved and the should be Free of Charge have a wee read of this link from Association of Meter operator: (go to 'I am Disabled and cannot read my meter, can I get it moved?)

FAQs - Association of Meter Operators

METEROPERATORS.ORG.UK

 

I am Disabled myself and used the above as my condition changed I could no longer read my meters in the position they were in and asked using the above for them to be moved and changed to something I could actually read easier and my energy supplier done this without an issue and free of charge.

[McKinley]

Has anyone an email address for British Gas?

I should be on their priority register, but was moved to them, rather than going to them myself & everything about them has been incompetent, so who knows.

They were my previous company after the previous one before that had issues.  It was not a case of replacing a company that failed, as the previous company EBICO are still here, but the account was moved to BG, and strangely BG felt they could charge for amounts they invented that were (not) due to EBICO.
 

If anything was owed it was normally under £20 for elecricity, & I was actually owed money back for gas, as they'd been paid to 6415 & I'd stopped using it at 6408 as they just couldn't create bills that were anywhere near sensible, basically just random numbers, so it was easier leaving it in a stationary position until they could have a clue.

Sadly that never happened.

Edited October 10, 2021 by McKinley

[dx100uk]

you've a search engine too ?

 

Priority Services Register - British Gas

WWW.BRITISHGAS.CO.UK

---

If you need extra support, we're here for you. We offer products, services and additional support for people in difficult or vulnerable circumstances.

 

[McKinley]

Thanks for your help.

I'd already never seen an email address on their priority services page.  I'm kinda tired & might have missed it, but suspect not.

I have no idea if I am registered with their scheme, although was meant to be.

Their chat facility on the page (we both found) didn't seem to work, but then neither did their app most of the time.

They do offer a telephone number, but loads of pneumonia over the years means that sometimes (like now) speaking isn't an easy option.

I can't correct their false reading, as I'm no longer a customer & the option has been removed from the account.

 

"Sorry, you do not have any accounts that are eligible for a meter reading.

If there is a problem you would like to discuss please call us on 0333 202 9802."

So looping back to the voice issue again.

I'd like an email address, as then I have a record of them being entirely useless, which I don't have from the dubious outcomes on their app.

Has anyone an email address for British Gas?

[FruitSalad1010]

E-mail their CEO - Chris O'Shea

 

or their MD - Matthew Bateman

Edited October 10, 2021 by FruitSalad1010