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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
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I've not had much luck with power companies. Who can I email this to?


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I've just moved to Scottish Power (& am in Scotland).

There doesn't seem to be an email address I can see to send details.  I've tried calling, but as happens with so many things, I'm asleep before the call is answered (presuming it is answered).  I've logged into their site, but there doesn't seem to be a message option.  I know my gas reading from memory now, as I'd stopped using it until they got things sorted out.

Here's the text of my email, as it saves further explanation.  I've replied to one of their emails, but it's a "donotreply@" one, so don't see it being fruitful.

They asked my initial meter readings, & I also included my account number & personal details for them to know who I am.



"The best way to contact me is by email, as I'm in bed asleep most of the time.

My gas reading is 6408, & has been paid to 6415, but the account had moved to British Gas after the two previous companies had problems, & British Gas aren't very good at sorting things quickly.

I can't read my electricity meter as its right next to the ceiling, and I'm not great with ladders, but it's a smart meter if that solves things.

If you need someone to read it, please let me know in advance & I can get someone to be here to get the door.

Thanks"

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Welcome to the forum

 

Have you not registered on line to open an online account ?..you can normally submit readings through that portal .

 

https://www.scottishpower.co.uk/

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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Thanks.

Yes, I've done that but it didn't appear to offer a way of sending messages.  There was the issue of the real/paid-to gas readings, & being unable to see the smart meter due to its location.

There's also an issue if I'm being looked after, it seems to prevent their reading smart meters when my power at home is turned off.

I have since just found their email address & sent off the aforementioned section.  If anyone else needs a copy it is...

[email protected]

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Now this is only if you are Disabled.

 

1. Register with there Priority Services Register.

 

2. If you are having issues with reading the meters whether it be Electricity or Gas you may be able to get these moved and the should be Free of Charge have a wee read of this link from Association of Meter operator: (go to 'I am Disabled and cannot read my meter, can I get it moved?)

 

I am Disabled myself and used the above as my condition changed I could no longer read my meters in the position they were in and asked using the above for them to be moved and changed to something I could actually read easier and my energy supplier done this without an issue and free of charge.

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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  • 3 weeks later...

Has anyone an email address for British Gas?

I should be on their priority register, but was moved to them, rather than going to them myself & everything about them has been incompetent, so who knows.

They were my previous company after the previous one before that had issues.  It was not a case of replacing a company that failed, as the previous company EBICO are still here, but the account was moved to BG, and strangely BG felt they could charge for amounts they invented that were (not) due to EBICO.
 

If anything was owed it was normally under £20 for elecricity, & I was actually owed money back for gas, as they'd been paid to 6415 & I'd stopped using it at 6408 as they just couldn't create bills that were anywhere near sensible, basically just random numbers, so it was easier leaving it in a stationary position until they could have a clue.

Sadly that never happened.

Edited by McKinley
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you've a search engine too ?

 

WWW.BRITISHGAS.CO.UK

If you need extra support, we're here for you. We offer products, services and additional support for people in difficult or vulnerable circumstances.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for your help.

I'd already never seen an email address on their priority services page.  I'm kinda tired & might have missed it, but suspect not.

I have no idea if I am registered with their scheme, although was meant to be.

Their chat facility on the page (we both found) didn't seem to work, but then neither did their app most of the time.

They do offer a telephone number, but loads of pneumonia over the years means that sometimes (like now) speaking isn't an easy option.

I can't correct their false reading, as I'm no longer a customer & the option has been removed from the account.

 

"Sorry, you do not have any accounts that are eligible for a meter reading.

If there is a problem you would like to discuss please call us on 0333 202 9802."


So looping back to the voice issue again.

I'd like an email address, as then I have a record of them being entirely useless, which I don't have from the dubious outcomes on their app.

Has anyone an email address for British Gas?

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