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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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Hermes lost my phone and some food items (total value of about £900) and offered me £300 compensation ***Settled through ADR***


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I posted a parcel on 14th August. I declared the content and the value of the items and was offered to pay for additional insurance. I decided to pay for the insurance and hence paid almost £20 as postage cost. After about a week, I realised my parcel was not delivered and then contacted hermes to inquire about my parcel. They did depot sweep for about 3 times and then came to the conclusion that the parcel was lost. 

 

I later submitted claim for the lost items. There was so much back and forth. Eventually, they came back to inform me today that I will be refunded only £300. I have rejected this offer and demanded for full compensation. I am now planning to send a letter of claim to Hermes. 

 

I have read some posts but realised most people did not pay for insurance. Do I stand a chance of getting full refund even with insurance?

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Can you give us more information about the phone and also the food items and also list their values separately please.

What was the declared value of the items when you made the arrangement with Hermes?

Please have a very thorough read of the stories on this sub- forum and you will quickly understand exactly what will happen and how you will go ahead and make your claim and what the various steps will be.

Please come back here when you think you understand all the principles and we will take you to the next step.

Before issuing a letter of claim it is a good idea to make a formal complaint to Hermes rejecting the offer. Of course they will knock you back but it is important to have a paper trail.

Read the other stories on the sub- forum and you will quickly understand

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29 minutes ago, BankFodder said:

Can you give us more information about the phone and also the food items and also list their values separately please.

What was the declared value of the items when you made the arrangement with Hermes?

Please have a very thorough read of the stories on this sub- forum and you will quickly understand exactly what will happen and how you will go ahead and make your claim and what the various steps will be.

Please come back here when you think you understand all the principles and we will take you to the next step.

Before issuing a letter of claim it is a good idea to make a formal complaint to Hermes rejecting the offer. Of course they will knock you back but it is important to have a paper trail.

Read the other stories on the sub- forum and you will quickly understand

Thanks for responding to my post.

 

The phone was a brand new Samsung Galaxy S21 5G 256GB, which was purchased from Samsung US for $900.  It will cost me about £819 to purchase the same phone from Samsung UK. I presented the invoice to Hermes during the claim process. There were also 7 different food items which were brought from abroad. I posted all these items to a family member. The value of the food items is £84.

 

I declared the value of the parcelas £900 at the point of postage and was now given the option of insurance. I also indicated that the parcel contained a phone and food items before I posted the parcel.

 

I have rejected the offer via email and notified Hermes that if I don't get full compensation, I will go the small claims route.

 

I have read a lot of similar posts and I have drafted a letter of claim using samples that I found on this forum. 

 

My main concern is if paying for insurance will affect my case negatively in any way.

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Don't send the letter of claim yet.

You should write a formal letter of complaint to Hermes rejecting the offer and explaining why. Tell them that if they want to let you have the £300 then you are prepared to accept it but it will not be in final settlement.

Hermes of course will knock you back but when you get that letter from them or if you don't hear anything then you should send the letter of claim.

Post your proposed letter of claim here so that we can check it.

After you have sent them your formal letter of complaint, start reading very thoroughly the Hermes stories on the sub- forum so that you understand how it all works and what will most likely happen in your case

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26 minutes ago, BankFodder said:

Don't send the letter of claim yet.

You should write a formal letter of complaint to Hermes rejecting the offer and explaining why. Tell them that if they want to let you have the £300 then you are prepared to accept it but it will not be in final settlement.

Hermes of course will knock you back but when you get that letter from them or if you don't hear anything then you should send the letter of claim.

Post your proposed letter of claim here so that we can check it.

After you have sent them your formal letter of complaint, start reading very thoroughly the Hermes stories on the sub- forum so that you understand how it all works and what will most likely happen in your case

Okay, I will not send the letter of claim for now and will instead send a formal letter to reject the compensation. I have attached the draft letter of claim. Kindly help review 

Letter of Claim2.pdf

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Let's see what they say when they knock you back. Then we will do the letter of claim

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I just got the same response from Hermes below. What would you advise I do next? 

 

Quote

 

"I am sorry you have had to contact us regarding the delivery of your parcel. 
 
I have looked into your concerns and understand that as as you selected the maximum compensation level of £300 Hermes cannot exceed this amount as per your contract.
 
So that we can process this as quickly as possible for you, we kindly request that you send us some details:
 
- your bank sort code
- your bank account number (the short one, not the long card number)
- your name as it appears on your bank card
 
Once we have received the above information, we will send you a further email once the payment has been processed. This can take up to 5 working days to reach you
 
Please accept my apologies for the frustration this has caused you.    
 
If you require any further assistance, please don’t hesitate to contact us."

 

 
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Normally speaking at this point we will be sending a letter of claim.

However I'm wondering whether it might be fun to try and accept the £300 at they are offering you and then sue for the balance afterwards.

If you are interested in trying that then here's a draft response

 

Quote

Dear XXX

Reference number XXX

Thank you for your response to my complaint.

Just to be clear, I consider that your insurance requirement is unfair and actually unenforceable.

However, as you are offering me £300 then I am providing you with my bank details and I look forward to receiving the money from you without any delay.

My sort code is XX-XX-XX
my bank account number is 12345678


Please understand that I am still considering my options in relation to the outstanding balance.

Yours sincerely

 

The reason I think this would be fun is that if it really is an insurance then they will pay you out without any conditions. Of course this then leaves you completely open to sue for the balance which will be much easier and also cheaper.

On the other hand, if they suddenly stick their heels in and refused to pay you unless you accept this as full and final settlement then it gives the lie to their claim that it is an insurance and when you go on to sue them for the entire £900, you add this to your stock of arguments.

Frankly I think that if you are prepared to send them the letter above then they will find that they are cornered and you will be an interesting little experiment for everybody who comes here after you.

If you prefer, of course, we can simply send a letter of claim for the whole £900 but frankly even if they reject the above letter, it will only add a week or so of delay before issuing your claim.

Let us know what you want to do

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2 hours ago, BankFodder said:

Normally speaking at this point we will be sending a letter of claim.

However I'm wondering whether it might be fun to try and accept the £300 at they are offering you and then sue for the balance afterwards.

If you are interested in trying that then here's a draft response

 

 

The reason I think this would be fun is that if it really is an insurance then they will pay you out without any conditions. Of course this then leaves you completely open to sue for the balance which will be much easier and also cheaper.

On the other hand, if they suddenly stick their heels in and refused to pay you unless you accept this as full and final settlement then it gives the lie to their claim that it is an insurance and when you go on to sue them for the entire £900, you add this to your stock of arguments.

Frankly I think that if you are prepared to send them the letter above then they will find that they are cornered and you will be an interesting little experiment for everybody who comes here after you.

If you prefer, of course, we can simply send a letter of claim for the whole £900 but frankly even if they reject the above letter, it will only add a week or so of delay before issuing your claim.

Let us know what you want to do

Thanks so much. I will send the letter to them to pay the £300 as a part payment. Will let you know their response.

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Great. It can't do any harm at all – so long as it is clear to them that this is not the end of the story.

If they try to withhold the "insurance" money then that demonstrates very clearly to everyone that the insurance scheme is simply just a nice little money earner. It's actually a kind of reverse extended warranty and it's and to intended to reduce their customers expectations of their own rights and to reduce Hermes' exposure to losses when they lose or damage their customers' goods.

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  • 2 weeks later...

 

 

Quote

Dear XXX

Letter of claim – reference number XXX

I confirm receipt of £300 plus postage costs in respect of the parcel which you managed to lose others for your negligence or the criminality of your employees.

I refer you to my letter of the XXX date in which I stated that your insurance requirement was unfair and unenforceable and in which I also made it clear that I was keeping my options open even if you decided to pay me the £300.

I'm very pleased that you have decided to mitigate your loss however this does not deal with the matter and I still require a payment of £XXX which is the declared value of the parcel which I put into your care under the above reference number.

If I do not receive this payment within 14 days then I shall begin a legal action against you in the County Court and without any further notice.

Yours sincerely

 

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  • 2 weeks later...
Quote

The defendant is a parcel delivery company, Hermes Parcelnet Limited.

On 14/08/2021, the claimant used the defendant's delivery service to send a parcel containing a mobile phone Samsung Galaxy S21 5G 256GB and some food items with total value of £908.78, to an address in the UK.
The defendant failed to deliver the parcel and have reported it as lost on 27/08/2021. The defendant refuses to refund the full value of the item on the basis that the defendant is only able to pay a maximum of £300 as compensation. The court is invited to exercise its powers under the Consumer Rights Acts 2015 to examine the fairness or otherwise of the defendant's terms and conditions with particular reference to their requirement that it is the customer who must purchase insurance to protect themselves against the defendant's own negligence or criminality of their employees.

The claimant seeks reimbursement of £603.78 being the outstanding balance, court fees and any interest owed pursuant to section 69 County Courts act 1984.

 

This is a draft of my particulars of claim. Kindly help review it and make any necessary modifications. Also, I have created an account on Moneyclaim and have started completing the details in readiness to send it after the 14 days.

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Except that you haven't put the parcel reference number so they don't know what you're talking about

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  • 2 weeks later...

They have acknowledged service and intend to defend in full....they automatically get an extra 14 days to submit their defence.

 

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  • 3 months later...

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Just an update: Hermes rejected the claim but requested for mediation. I accepted to go the mediation route and was told to wait for 28 days to get mediation date. After waiting for 28 days without any message from the mediation team, I had to contact the small claims department and was told they missed sending my case to mediation. I was informed that my case will now go straight to court and might be offered opportunity for mediation again.

 

I have now been informed of the court date in May. Are there any preparation required from me? If I am offered mediation, should I accept?

 

 

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Who was it who missed the mediation date? Was it Hermes or are you saying that the court service somehow or other made an error

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8 minutes ago, BankFodder said:

Who was it who missed the mediation date? Was it Hermes or are you saying that the court service somehow or other made an error

The court service made an error as my case was never sent to mediation at all. I guess someone did not tick the right box.

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Okay well if they offer you mediation then you should accept it.

In the meantime, start preparing your court bundle.

The basis of your argument will be that the insurance requirement is unfair and therefore unenforceable. The fact that you went along with it didn't make it fair or enforceable. You simply acted from a position of ignorance. You cannot be expected to insure yourself against the negligence of Hermes or the criminality of their employees. It is a matter for Hermes to take action on their criminal employees or to protect themselves and their customers against those kinds of losses.

You've been given a date for hearing. Have you been given a date for disclosure of documents?

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