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UPS Packaged smashed via Packlink

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Item arrived completely smashed.


Date Sent - 31st August

Package Amount - £75

Insurance Added - None

Sent Via Packlink


Pictures sent along with the claim today via UPS online portal just waiting for rejection email

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What was the item? Is it something that is on some kind of prohibited items list?

If the damage was the result of some kind of inherent risk in the item and that kind of item was included on their prohibited items list then it may be that the value is not recoverable.

For instance if the item contains glass and is the glass which is broken – and if there is a list which includes glass as being something for which damages not recoverable then it may well be that you have sent it at your own risk.


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Hi BF,


The item was a small form factor Computer, so would be on their list.

By the looks of the photo it's been dropped on the edge as they are completely smashed.

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