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Packline Unfair terms & conditions

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Hi everyone,


As a long time ebay seller and have had trouble with Packline like quite a few others on here, I had a item get damaged and tried to claim this is what I had back that they need:


1. the item is photographed before packing including a photo ot the address. 
2. The package is photographed before sending. 
3. The package is photographed upon arrival by the recipient. 
4. The contents is photographed upon opening. 
5. The packaging kept until PackLink decides it can be disposed of. 
6. Photographs 3 & 4 should be emailed back to the sender (me) 
7. Damaged items should be kept by the recipient until PackLink decides if you can throw it away (this could be several weeks).


Surely this is an instance of unfair terms and conditions.

I know trading standards etc won't do anything after one report but if everyone who have a problem did hopefully they would have to do something or because they are based in Spain these rules don't apply to them.

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100's of packlink damaged parcel threads here JJ

use our search


will end up as a court claim for the full value item + your costs etc.

but you must send a letter of claim 1st




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes, ignore the requirements.

Why don't you tell us the whole story rather than simply reading off what they asking you for. That would be a good start and then we can tell you the way to go

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Hi DX & BF,


Mine was only for a £8.50 item that in the end I just swallowed the lose as wasn't worth my time to take it further.


Before Packlink they use to use Shuttle if I remember right and they were easy to work with and never made you jump through stupid hoops like this lot.


I just feel that if enough people complain about them perhaps TS will look into it.

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