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British Gas Direct Debit Increase **RESOLVED BY BG**


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Posted (edited)

Hi everyone 

 

I’ve had a problem with the Gas part of my British Gas account. I’ve had my quarterly bill a week ago and I’ve gone from about £70 in credit to £180 in debt.
 

They’ve now increased my direct debit which I know makes sense but I just can’t afford an increase on any outgoing at the min. I put a complaint in with resolve company explaining why I can’t afford the increase and all it’s done is have them try and ring me twice when I asked I want everything in writing. They posted a letter saying they're looking into it and it could take a few weeks but the direct debit is coming out next month and I need to pay the same as I can’t afford the increase. 
 

The direct debit was £38.64 and it’s going up next month to £71.94 and i want to know if I can cancel the direct debit and just pay a standing order of £38.64 until they decide if they’ll put the direct debit down. Because I don’t have the money next month to pay the increase so it would mean I miss another bill if I leave it how it is. 
 

I don’t have a dual tariff with them my gas ends in Nov 2021 and my Electric ends in Aug 2022. 
 

Any help would be much appreciated 

 

Andrew 

Edited by dx100uk
ignore - spelling

We live in a world where seeing is not believing, where only a few know what really happened.

NatWest Problem *****Refunded*****

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  • dx100uk changed the title to British Gas Direct Debit Increase

what meter do you have? and have you checked the readings are not estimates?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes of course you should always cancel a Direct Debit that you cannot afford.

 

And then contact the companies concerned to advise them of the reason you have cancelled the DD.  Ask them what help they can provide. Can they move you to a cheaper tariff ?

 

Can you pay a lump sum to reduce the balance currently owed and have a smaller regular DD payment ?

 

British Gas will just see this as a situation where you have a debt going into the Autumn/Winter period. So with the extra energy you will use between October and February, if you did not pay £71.94 per month, you would have a much larger debt amount owing in February.  Which is why I suggested reducing the debt now if you have a lump sum and have a DD amount you can afford.

 

 

 

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Posted (edited)

I just don’t want to mess my credit rating because it’s actually good and it hasn’t been since 2013 it’s just typical I finally get my rating good and COVID happens. 
 

I read that they would just give you the whole amount you owe as a bill to pay in full if you cancel the direct debit
 

I’m in credit in my electric account just in debt on the Gas part. I’ve got £152.93 credit in the electric and -£187.51 in the Gas and the direct debits are £51.90 for the electric and it was £38.64 for the Gas but they now want £71.94. 
 

Can I not just write a letter because I really don’t want to talk to them on the phone again because I’m convinced they say they can’t on the phone when they would if asked in writing. 
 

Could they not just use the credit from the electric account to clear most of the Gas so the direct debit doesn’t have to go up? 
 

Thanks 

Andrew 

Edited by Ftgab19
  • I agree 1

We live in a world where seeing is not believing, where only a few know what really happened.

NatWest Problem *****Refunded*****

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Well that money in credit is no good in their bank!

 

Use it to pay the gas debt.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Ring bgas and get them to do it

 

ive never used dd to them since 2015, done it loads of times

 

why are you now on dual fuel d eal? With them?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Is asking on the phone the only way? I really hate talking to them on the phone but if I have too I will because I want it sorted today. 
 

And I have both Electric and Gas from British Gas but there different tariffs. My gas is HomeEnergy Fix Nov 2021v3 and my Electric is Fixed Price Aug 2022v2

 

Is there definitely no penalty or anything they can do if I just cancel the direct debits and move both to standing order? 

We live in a world where seeing is not believing, where only a few know what really happened.

NatWest Problem *****Refunded*****

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Ive never used either always by bacs manually from bank website

 

As for move of credit, go on to their site into your account hit chat

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I’ve spoke to them by chat and they’ve said the money from my electric will be sent to the gas in 5 days. The also said I’m free to change to standing order. 
 

Thanks for everyone’s help 

 

Andrew 

We live in a world where seeing is not believing, where only a few know what really happened.

NatWest Problem *****Refunded*****

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  • dx100uk changed the title to British Gas Direct Debit Increase **RESOLVED BY BG**

told ya!

well done

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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