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British Gas Direct Debit Increase **RESOLVED BY BG? - well not quite yet!!!**


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Hi everyone 

 

I’ve had a problem with the Gas part of my British Gas account. I’ve had my quarterly bill a week ago and I’ve gone from about £70 in credit to £180 in debt.
 

They’ve now increased my direct debit which I know makes sense but I just can’t afford an increase on any outgoing at the min. I put a complaint in with resolve company explaining why I can’t afford the increase and all it’s done is have them try and ring me twice when I asked I want everything in writing. They posted a letter saying they're looking into it and it could take a few weeks but the direct debit is coming out next month and I need to pay the same as I can’t afford the increase. 
 

The direct debit was £38.64 and it’s going up next month to £71.94 and i want to know if I can cancel the direct debit and just pay a standing order of £38.64 until they decide if they’ll put the direct debit down. Because I don’t have the money next month to pay the increase so it would mean I miss another bill if I leave it how it is. 
 

I don’t have a dual tariff with them my gas ends in Nov 2021 and my Electric ends in Aug 2022. 
 

Any help would be much appreciated 

 

Andrew 

We live in a world where seeing is not believing, where only a few know what really happened.

NatWest Problem *****Refunded*****

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  • dx100uk changed the title to British Gas Direct Debit Increase

what meter do you have? and have you checked the readings are not estimates?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes of course you should always cancel a Direct Debit that you cannot afford.

 

And then contact the companies concerned to advise them of the reason you have cancelled the DD.  Ask them what help they can provide. Can they move you to a cheaper tariff ?

 

Can you pay a lump sum to reduce the balance currently owed and have a smaller regular DD payment ?

 

British Gas will just see this as a situation where you have a debt going into the Autumn/Winter period. So with the extra energy you will use between October and February, if you did not pay £71.94 per month, you would have a much larger debt amount owing in February.  Which is why I suggested reducing the debt now if you have a lump sum and have a DD amount you can afford.

 

 

 

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Posted (edited)

I just don’t want to mess my credit rating because it’s actually good and it hasn’t been since 2013 it’s just typical I finally get my rating good and COVID happens. 
 

I read that they would just give you the whole amount you owe as a bill to pay in full if you cancel the direct debit
 

I’m in credit in my electric account just in debt on the Gas part. I’ve got £152.93 credit in the electric and -£187.51 in the Gas and the direct debits are £51.90 for the electric and it was £38.64 for the Gas but they now want £71.94. 
 

Can I not just write a letter because I really don’t want to talk to them on the phone again because I’m convinced they say they can’t on the phone when they would if asked in writing. 
 

Could they not just use the credit from the electric account to clear most of the Gas so the direct debit doesn’t have to go up? 
 

Thanks 

Andrew 

Edited by Ftgab19
  • I agree 1

We live in a world where seeing is not believing, where only a few know what really happened.

NatWest Problem *****Refunded*****

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Well that money in credit is no good in their bank!

 

Use it to pay the gas debt.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Ring bgas and get them to do it

 

ive never used dd to them since 2015, done it loads of times

 

why are you now on dual fuel d eal? With them?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Is asking on the phone the only way? I really hate talking to them on the phone but if I have too I will because I want it sorted today. 
 

And I have both Electric and Gas from British Gas but there different tariffs. My gas is HomeEnergy Fix Nov 2021v3 and my Electric is Fixed Price Aug 2022v2

 

Is there definitely no penalty or anything they can do if I just cancel the direct debits and move both to standing order? 

We live in a world where seeing is not believing, where only a few know what really happened.

NatWest Problem *****Refunded*****

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Ive never used either always by bacs manually from bank website

 

As for move of credit, go on to their site into your account hit chat

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I’ve spoke to them by chat and they’ve said the money from my electric will be sent to the gas in 5 days. The also said I’m free to change to standing order. 
 

Thanks for everyone’s help 

 

Andrew 

We live in a world where seeing is not believing, where only a few know what really happened.

NatWest Problem *****Refunded*****

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  • dx100uk changed the title to British Gas Direct Debit Increase **RESOLVED BY BG**

told ya!

well done

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...
On 29/08/2021 at 12:16, dx100uk said:

told ya!

well done

dx

 

Hi 

 

Unfortunately not all is resolved and the story continues. I’ve just been given my quarterly bill which British Gas wants me to pay in full now not through the monthly standing order instalments like they said I could.
 

Not only that it says my tariff changed on the 6th Sep 2021 (the day I changed the payment method) and they are now charging me more for Gas and the tariff is fixed until Nov 2021.  They’ve left the Electric the same and that tariff is fixed with them until August 2022. Also my smart meter hasn’t let me see my usage now since I changed the payment method.

 

 

I’ll upload a copy of my bills 

 

https://pdfhost.io/edit?doc=1e9c6228-9b2c-491a-894e-662b266abfb9

We live in a world where seeing is not believing, where only a few know what really happened.

NatWest Problem *****Refunded*****

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On 19/10/2021 at 17:37, Ftgab19 said:

Hi 

 

Unfortunately not all is resolved and the story continues. I’ve just been given my quarterly bill which British Gas wants me to pay in full now not through the monthly standing order instalments like they said I could.
 

Not only that it says my tariff changed on the 6th Sep 2021 (the day I changed the payment method) and they are now charging me more for Gas and the tariff is fixed until Nov 2021.  They’ve left the Electric the same and that tariff is fixed with them until August 2022. Also my smart meter hasn’t let me see my usage now since I changed the payment method.

 

 

I’ll upload a copy of my bills 

 

https://pdfhost.io/edit?doc=1e9c6228-9b2c-491a-894e-662b266abfb9

Bump

We live in a world where seeing is not believing, where only a few know what really happened.

NatWest Problem *****Refunded*****

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Suspect the latest documents are just caused by a B*lls up and not a deliberate decision by BG.

 

Complain again and send them any written confirmation of what they previously agreed.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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What’s there address to complain too because I’m sick of trying to get them on the phone. I’d rather send a letter and they didn’t say anything in writing just said nothing will change if I changed the payment method when I was on the online chat thing. 
 

Thanks 

Andrew

We live in a world where seeing is not believing, where only a few know what really happened.

NatWest Problem *****Refunded*****

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Hi unclebulgaria67 

 

I am going to be sending this to British Gas today by post 

 

Dear Sir/Madam

 

I am writing to you today about how your response to the complaint I raised in August has not met my expectations. I requested back in August to keep my monthly payments the same throughout the winter months so it wouldn’t add to the financial strain Covid 19 has already added to my situation.

 

After speaking to one of your support agents on your online chat service you initially allowed me to change my payment method to standing order and to keep the same amount to pay each month. But when I received my next quarterly bill I can see you changed my FIXED Gas tariff from 2.866p per kWh and 27.963p per standing daily charge to 3.019p per kWh and 32.325p per standing daily charge.

 

This was done with out any notice and when the tariff was in its fixed period and shouldn’t of been changed until Nov 2021. To make matters worse your now asking me to pay my quarterly bills in full when it was agreed I would keep paying monthly by standing order.

 

I have made a complaint to the Ombudsman services through Resolver as I feel I’m getting nowhere with yourselves on this matter. I’ve tried 3 times to contact your customer service department to discuss this and had two calls dropped and one cut off.

 

I want my tariff put back to 2.866p per kWh and 27.963p per standing daily charge from today until it’s end date and I want my October bill recalculated with the right kWh and standing daily charge. I will only be paying monthly by standing order that was agreed back in August.

 

I look forward to your response on this matter.

 

Yours sincerely

We live in a world where seeing is not believing, where only a few know what really happened.

NatWest Problem *****Refunded*****

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  • dx100uk changed the title to British Gas Direct Debit Increase **RESOLVED BY BG? - well not quite yet!!!**

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