Can I make a second claim?

[curli]

I successfully claimed against Abbey and this was settled in October. I went into the branch today to close my account and was horrified to find that I was £5.99 overdrawn with £50 of charges to be applied:eek: . Although all my cards, dd, etc were cancelled apparently when I subscribed to Holiday Which (a trial which I immediately cancelled) earlier in the year I didn't set up a DD but it was taken direclty from my card and according to Abbey they can keep doing that as long as the account is open:?. This is outrageous I have no cheque book or card to withfraw from the account but another company can:mad:

 

So although I have to chase Which because I had cancelled the subscription, can I claim the £50 back from Abbey? I am intending to pay it and close the account to avoid further charges, but I think I may try phoning Abbey first to ask for it back nicely.

 

Any thoughts/help much appreciated?

 

Curli

[Bookworm]

Ask nicely, if they say no, ask them not so nicely, if they say no, you know the drill. ;-) (and it will be less scary this time, since you're more familiar with the process!)

[curli]

Thanks Bookworm, I've just phoned and asked nicely and after putting me on hold for a couple of seconds they have agreed to reverse the charges as a goodwill gesture! I need a sit down and a stiff drink, then I'm off to the branch tomorrow to close the b***** account!

 

Curli

[Glenn UK]

perhpas it would be wise to confrim the conversation you have had today when you close the account.

 

HTH

 

Glenn