@dx100uk What are the determining factors, who decides if it can be set aside or not?  

I asked: Please could you confirm that on original shipping:   Whether you filmed any equivalent video before packing the goods, or Were these items packaged by the manufacturer but inspected by you?, or Were these items packaged direct by the manufacturer and uninspected by you? Reply today: Tom, it was supposed to be return as new. It hasn’t been but abused. I’m still awaiting your actual answer to returning of the product, or buy back.  

Thank you for the reply.  I can't see how to edit the post to upload a letter without the reference.   I'll wait it out some more then and see if a letter of claim comes through.   I'd assumed this issue was dead and buried, given it was so long ago when I last had contact from them, but nevermind, I don't intend to pay these.

Don't submit anything just yet.....I will get to you.

Youve no guarantee of a set aside could be £275 wasted.