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Just came across a very interesting article from a dissatisfied Nat West customer:-

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Advantages None, I don't like them

Disadvantages Penalty charges very high, customer service poor, I don't like them at all

 

Following a visit to my local NatWest branch earlier this month I was encouraged to upgrade my account. (This later turned out to be none more than paying £10/month for services I would never use. My mistake, I was lured to putting my head into the lions mouth. )

 

Then... yesterday I found that my employer had made a mistake and paid my salary into my old NatWest bank account, which I used before my upgrade. At the same time, my rent was supposed to go from my new account. This resulted in a penalty charge of £38 to be paid to NatWest (yes, thirty eight pounds). (They didn’t cover my rent money, or anything to justify £38.) I quickly transferred funds to my new account so my rent could be sorted, and I then phoned NatWest to explain them that I was not happy about paying that kind of money (yes, thirty eight pounds) as a penalty charge. They then told me:

 

1) To bad

 

2) I would have to pay another penalty fee of £28 because £38 had been drawn from my account with no money in it. Yes, it was the £38 penalty fee.

 

3) They would waiver the £28 as a sign of good will and that I should be happy about that.

 

4) £38 was not to cover their cost, but a penalty to educate me that I shouldn’t set up standing orders when I don’t have any money in my account. I felt they were telling me I was stupid to upgrade my bank account.

 

I have never been so angry in my life.

 

I used to be happy with NatWest. Now I will be switching banks as fast as possible.

 

My experience was only £38... I can’t imagine what it must be like for people who have their loans, pensions etc with NatWest.

 

Conclusion: NatWest is fine, until something goes wrong: then it’s like banging your head into a massive concrete wall. It’s only giving you a head ache...

 

Summary: I had a bad experience, now I'm switching to another bank

 

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Sound familiar???

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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