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    • Hi all,   It's been a while since I last posted.   We were due to fly LHR - Mex - Lap (return) with AeroMexico on May 2nd.   The flights were booked with Netflights (owned by dnata).   We have requested a refund from Netflights who have stated they will only issue our refund when (and if) they receive a refund from AeroMexico. 😡   Can anybody tell me who my contract of sale is with, Netflights or the airline?   Is this even relevant?    Who should be refunding me?   Thank you for any help.   Regards.
    • All Talk Talk Direct debits/standing orders, etc were all cancelled correctly and set up for BT. Talk Talk took the money from my debit card details which they had retained. I have now blocked this too. I just want my money back!
    • On the basis it was a direct debit from the bank. Why did you not use the DD guarantee and insist the bank refunds the money.     
    • Basically i can claim for my excess and loss of earnings as i was self employed and cost for hire of van, solicitors have asked for uninsured losses, if lossess are not included in claim i cant recover them at later date the letter states.  
    • Hi All,   On 26th May this year I called my broadband/phone service provider, Talk Talk, to inform them that I would be leaving them and moving to BT at the end of the month.  My contract with Talk Talk had officially ended back in October 2019 and I was just paying them on a monthly basis for continued service. I was advised that I did not need to do anything, as arrangements would be made on my behalf to keep my existing number etc between Talk Talk and BT.  I began my contract with BT on 1st June.  I cancelled my bank payment arrangements to Talk Talk and set up new ones for BT. I then received a bill from Talk Talk for June's monthly charges, which I ignored as I was no longer a customer, I owed them nothing, and they were not providing me with any kind of service. I then received a second bill from Talk Talk for July's monthly charges. I called Talk Talk to explain their error but they insisted that I was still a customer using their services.  This was despite me proving that I have been a BT customer for the past two months and paying BT for services that Talk Talk are claiming to be theirs. Talk Talk then took £60.39 from my bank account on 2nd August, despite having no authority or consent from me to do so.  I complained to my bank and they explained that utility companies hold on to customers payment details (despite GDPR) and this practice is common.  I have now instructed my bank to refuse any further payments to Talk Talk, by any means!. I phoned Talk Talk to complain and insist they repaid my money immediately as it had been obtained fraudulently and they are not providing any service to me anymore.  The adviser couldn't help much, but promised me a call from a manager later in the week.  The call never materialised. I called Talk Talk myself today, and after nearly four hours of phone calls, being put on hold, transferred, being made promises and making more calls, I have got nowhere. One manager did offer a token £30 payment which I obviously turned down.  I eventually hung up after being put on hold for over 20 minutes during a call lasting over an hour. These people are ignorant at best and impossible to deal with. Please could someone advise me on how to get my £60.39 back from these people?  
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      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
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angry cat

Are You Being Harassed By Banks Or Debt Collectors?

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3157 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

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If you feel as though you are suffering Harassment from Banks or Debt Collectors!

You can report them to The Office of Fair Trading and the following link will take you to a specific OFT Complaint form, which you can download from the internet to make an official complaint and you can obtain it here-

 

http://www.oft.gov.uk/nr/rdonlyres/b3999175-a9bc-469d-ad5b-ba284de36e01/0/complaint.doc

 

The complaint form also provided a list of Debt Organisations that may be able to help you, plus Key Issues on Debt Collection Guidance

 

Good Luck

 

angry cat

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:confused:

 

Can't find the complaint form! The link above says "Error" and I've searched the OFT website to no avail.. can anyone help?? please!!

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can some tell me where to get the telephone harrassment letter please. I need to sent moorcroft one to get them to stop ringing me everyday. I all ready have a deal in place since may,so i will not talk to these idiots on the phone.

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wouldn't do any good to you.

 

they'll make a note of your complaint for stats and that's about it.

 

i've done all this last year, no use at all.

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I was under the impression that it was ofcom that dealt with telephone harrassment but can't seem to find anything to support this.


Victoria :)

 

Vixsta14 vs Barclays bank: Won paid out £900 :lol:

Vixsta14 vs Clydesdale financial (Barclays Partner: Still ongoing :(

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OFCOM won't deal with harassement by telephone, they gave me the details of the FSA, with the FSA saying go to the Financial Ombudsman service.

 

So would say contact the FOS.

 

But more importantly contact the local trading standards office of the company that is hounding you.

 

Stating that they are harassing you.

 

Lloyds said the calls continued because they were short on staff when Brighton TS contacted them - my thoughts were thats bullsh*t, but hey if it works.

  • Haha 1

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Ah this is great and just the info I need. Shall get to work!


Victoria :)

 

Vixsta14 vs Barclays bank: Won paid out £900 :lol:

Vixsta14 vs Clydesdale financial (Barclays Partner: Still ongoing :(

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Oh dearie me. the harrassment people from Banks / Debt Collection Agencies are just about to implode! Their jobs are on the line especially with the tax payer having to bail the banks out of inappropriate behaviour... Hold tight, don't give them an inch and certainly don't pay them off.

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Hi all

 

What are the guidelines for telephone calls from say for example Lloyds Credit card? I was called 10 times in one day then 6 the following. Also they called twice on a Sunday. Messages galore have been left now my mobile is switched off and when my home phone rings I see the number I pull the plug.

 

If you can't buy a Bible on a Sunday but you can collect debts?

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Fight back, by force if reuqired. British a land of "obiedient slaves and sheep"

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hi i owe 15000 to Lombard from around 14/15 years ago i have been paying 23.58 since then as i got a company in to sort it out as i could not afford the loan, they set the figure at 23.58 a month,Arden have since bought my debt and are now asking for me to fill in a expenditure form/income do i need to fill this in, is it legal to tell them all my personel info.

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So, what did you do with Arden in the end? Did you give them your I/E or refuse, as it is well within your rights to do so?

My MINT Loan debt has just been sold to Idem/Arden and very interested to find out as much as possible about their tactics!

Rgds.

radmm0

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This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 3157 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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